Sim lock on broken Verizon prepaid iphone HELP
Hi. My iphone 12 mini got water damage and stopped working so I ordered an iphone 13 through the Verizon eBay store. I tried to do a transfer myself which I've done before but it wouldn't work. Verizon wants me to log into my account but it keeps sending a code to my broken phone. For some reason the only option to receive this code is via text. In the past I had the choice between text and email to receive a code. I called customer service but he told me they couldn't do anything because my sim is locked. I don't remember doing this at all! So the rep told me to take my drivers license and go to a corporate verizon store which I did and they couldn't help me. They asked if I could come back today because I think their manager will be in today. I had to leave work early yesterday and most likely today but before I do am I missing something? Do I have options?? Has anyone else experienced this? I've had verizon prepaid for 11 years and this phone number for even longer.