

s&h refund?
This is my first time using this app and I’m not sure what to do in this situation. I purchased a large picture frame with the intention of turning it into a sign for my wedding in October. It arrived today and the glass was completely shattered. I have no doubt this happened at some point during transit.
I absolutely love the frame and want to keep it. Is it possible to just have the shipping cost refunded, and if so how?
EDIT: I meant to also add that if I keep the frame, I am going to have to purchase a replacement glass pane from a local glass cutting business.