The Great India Post Treasure Hunt: Find Your Own Payment.
At this point, is there even a single government department that actually works for citizens?
On 5 June, I made a UPI payment through an India Post-generated QR code for a consignment. The money was debited instantly.
More than 20 days later:
✓ The bank confirms the payment.
✓ The Branch Manager signed and stamped the statement.
✓ Every document requested has been submitted.
✓ Multiple follow-ups have been made.
Yet India Post, with all its offices, officers, desks, sections, files, and “digital systems,” still cannot tell me where a payment made to its own QR code has gone.
What follows is the classic government ritual:
“Go to that desk.”
“No, this isn’t our department.”
“Meet that officer.”
“Come tomorrow.”
“Head office will look into it.”
Meanwhile, nobody talks about the customer.
The customer takes time out of work.
The customer spends money travelling to offices.
The customer waits in queues.
The customer gathers documents, statements, signatures, and proofs.
The customer runs from desk to desk trying to solve a problem he didn’t create.
And after all that effort, the customer is still the one expected to be patient.
It’s a fascinating model of public service: the system makes the mistake, but the citizen serves the sentence.
If a government department cannot trace a payment made to its own generated QR code for 20+ days, despite bank confirmation and complete documentation, then the real question isn’t where the payment went.
The real question is: where did accountability go?
#IndiaPost #DigitalIndia #Accountability #PublicService #UPI #Bureaucracy