Amazon Flights (powered by MakeMyTrip) still hasn’t refunded my $1,350 THREE MONTHS after
I booked an international Qatar Airways flight through Amazon Flights (powered by MakeMyTrip).
The flight was cancelled by Qatar Airways on February 23.
Refund amount due: ₹1,15,067.
It has now been nearly THREE MONTHS and Amazon Flights still has not returned my money.
What’s worse is that they barely respond.
Whenever they do respond, it’s just the same generic template saying they are “working on it on priority basis” and that they will “keep me updated every 24–48 hours.”
They do not keep me updated.
They do not provide refund timelines.
They do not answer direct questions.
I contacted Qatar Airways directly and got written confirmation that the refund had already been processed on May 7 and submitted back to the ticket issuing office.
Even after this confirmation, Amazon Flights still has not refunded my money.
At one point, support even implied that it was somehow MY responsibility to inform Amazon Flights that the airline had cancelled the flight.
Imagine paying ₹1.15 lakh to a booking platform and then being expected to coordinate between the airline and the travel agent yourself.
Over the last 3 months I have:
- repeatedly contacted support
- maintained email trails
- contacted Qatar Airways directly
- waited through endless “2–3 more days” promises
- still received no refund
This has genuinely been one of the worst customer service experiences I’ve had.
If you’re booking expensive international tickets:
Avoid aggregators whenever possible.
Book directly with airlines.
Because when things go wrong, these platforms seem very happy to hold your money indefinitely while giving little to no accountability.
Posting this here so others know what they may be signing up for with Amazon Flights.