FYI: If You Bought Or Are Buying Tickets Online For A Tuesday Showing With Your Scene Card For The Past Week You Should Know...
...that, as noted by some other posters, the Cineplex website has been broken for at least the past week. Even if you're logged in with a Scene card, the 10% is not being deducted at all for Tuesday showings.
Try logging in with an account with a Scene card attached, and one without, and you'll see it's the same price charged.
You can see the difference, because it lists like Tuesday Adult, Tuesday Senior, Tuesday child, when it should only be one price for everyone on Tuesdays.
Cineplex knows about this issue, and they're taking their sweet time to fix it for the past week (it's still not fixed as of now).
Do you guys think it's fair that they know about this problem for a while now, and are pocketing that 10% in the meantime, until they fix it.
Personally, I think it's unethical, and incompetent, and disrespectful to the clients to be over a week now, and still not have this major problem fixed.
I would recommend buying tickets for Tuesday showings in theatres (the correct pricing is applied in person), and asking for a refund of the 10% if you already bought a ticket online over the past week, and complaining why it's taking them a week to fix a major problem like this, when they know about it.
For Canada's number one exhibitor to let this happen for a whole week and counting, it makes them look like an amateur joke who doesn't care, is incompetent, and doesn't respect their customers.
It's not even the first time something like this has happened. For the past two years, during the February $5 Tuesday movie promotion they had localized issues with the right price being charged across several theatres and cities, and were slow fixing that as well.
This is more widespread though, as it seems to affect all online Tuesday ticket purchases chain wide for the past week now.
I guess this is what happens when one company has a semi-monopoly in Canada.
Thoughts? Is this normal, and fair for Cineplex to treat their customers this way?