u/berabk

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Yesterday I posted regarding the dealer's written statement that the old engine number plate would be used on the replacement engine. Thank you to everyone who shared their views.

Today I have another question.

My Tata Punch Pure Plus iCNG suffered an oil pump failure at approximately 253 km.

Before any major repair, I specifically informed the dealer in writing that no major repair or replacement should be carried out without my prior approval.

However, the dealer later confirmed in writing:

- "Whether engine replacement has been carried out – Yes."

- "Authorization is applicable if we are replacing any parts on paid basis."

This appears to mean that, according to the dealer, no owner authorization is required for a complete engine replacement if it is carried out under warranty.

My question is:

Is this actually the normal legal and industry practice in India? Can an authorised manufacturer or dealer replace an entire engine in a brand-new vehicle under warranty without first obtaining the owner's consent?

I have repeatedly requested Tata Motors to provide:

- the Root Cause Analysis (RCA),

- the complete technical investigation report,

- and the warranty policy or legal basis that permitted such a major replacement without my approval.

So far, I have not received a satisfactory written explanation.

This car was purchased especially for my marriage and the related family functions and shopping. Instead of enjoying my first new car, I have spent the past several months pursuing documents, government authorities, and trying to understand what actually happened.

I would appreciate views from automotive engineers, lawyers, service advisors, insurance professionals, and anyone who has dealt with a similar warranty engine replacement.

Hello everyone,

I am looking for legal guidance regarding a warranty dispute involving my brand-new Tata Punch Pure Plus iCNG.

The vehicle suffered a major engine failure at approximately 253 km. Before the repair, I had clearly instructed the authorised dealer in writing not to carry out any major repair or replacement without my prior approval.

Despite this, the dealer replaced the complete engine assembly under warranty without obtaining my written consent.

Later, the dealer gave me a written reply stating that:

\- the oil pump had failed but the complete engine was replaced;

\- owner authorization was not required because the replacement was under warranty;

\- the old engine number plate would be installed on the replacement engine; and

\- no RTO or insurance compliance was required.

I repeatedly requested Tata Motors to provide:

\- the legal or policy basis for replacing the complete engine without my authorization;

\- the legal basis for using the old engine number on the replacement engine;

\- the complete Root Cause Analysis and technical investigation report.

However, I have not received a clear, point-wise response.

My questions are:

1. Can an authorised dealer legally replace the complete engine of a customer's brand-new vehicle without obtaining prior written consent?

2. Does a warranty repair eliminate the requirement to obtain the owner's authorization before replacing a major assembly like an engine?

3. If a dealer states that the old engine number will be used on the replacement engine and that no RTO compliance is required, which authority is competent to verify whether this procedure is legally correct?

4. Apart from filing a consumer case, what legal remedies or authorities should I consider?

I have documentary evidence, including the dealer's written replies and my correspondence with Tata Motors. I am seeking legal guidance on my rights and the appropriate course of action.

Thank you.

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Hi everyone,

I own a Tata Punch Pure Plus iCNG and I'm looking for advice from fellow owners and automotive enthusiasts.

My brand-new car suffered a major engine failure at approximately 253 km. According to the authorised dealer, the oil pump failed, but instead of repairing it, they replaced the entire engine assembly under warranty.

What surprised me even more was that:

- I had instructed the dealer in writing not to perform any major repair or replacement without my approval, but the engine was replaced anyway.

- The dealer later stated in writing that the old engine number plate would be installed on the replacement engine.

- They also stated that no RTO or insurance compliance was required because the old engine number plate would continue to be used.

I have asked Tata Motors to explain:

- why the complete engine was replaced when only the oil pump reportedly failed;

- why my authorization was not obtained before replacing the engine;

- the basis for the engine number statement; and

- the Root Cause Analysis and technical investigation report.

I have not yet received a satisfactory explanation.

I would like to ask the community:

1. Has anyone experienced a complete engine replacement on a brand-new Tata vehicle at such low mileage?

2. Has anyone ever been told that the old engine number would continue to be used on a replacement engine?

3. Is replacing an entire engine for an oil pump failure a common practice?

4. What would you do if this happened to your brand-new vehicle?

I'm posting here to understand whether this is an isolated incident or whether others have had similar experiences.

Thank you.