r/CarsIndia

Hi everyone,
I recently purchased a 2026 Hyundai i20 Sportz 1.2 MT from SS Hyundai. I need some advice on how to handle an issue with the dealership.
When I was planning to purchase the car, the N Line modification kit was discussed, and the assurance regarding its availability was one of the reasons I proceeded with booking and taking delivery and the price was 53k.
However, around a month after delivery, SS Hyundai informed me that the kit was unavailable. I raised a complaint with Hyundai, after which the dealership ordered the kit.
Since then, I have received multiple assurances and promised timelines, but the matter was repeatedly delayed. I had to follow up several times, and eventually SS Hyundai acknowledged the delays and inconvenience in writing. They even asked me to wait three days for a proper resolution, but no satisfactory goodwill solution was offered.
Now they have confirmed that the kit is available and sent me this quotation:
Parts: ₹40,500

Labour: ₹20,500

Total: ₹61,000

They are asking me to arrange payment to proceed with installation.
My concern is that, after repeatedly assuring me and delaying the matter, they are now expecting me to bear the entire cost. If the kit was not available or could not be provided as discussed, I feel this should have been communicated clearly at the beginning rather than after I had taken delivery and spent so much time following up.
However, I do have an email from SS Hyundai acknowledging the repeated commitments, delays and inconvenience.
I am now willing to contribute ₹25,000 (including labour )as a compromise and am even open to excluding the rear-side parts to reduce the cost. I am not willing to pay the entire ₹61,000 under the circumstances.
I have already sent multiple emails to Hyundai Customer Care and escalated the matter, but I am still trying to find a reasonable resolution.
I would appreciate advice on the following:
Is asking for the complete kit as a goodwill gesture reasonable in this situation?

Is my offer to pay ₹25,000 a sensible compromise, or should I avoid offering money at this stage?

Would registering a complaint with the National Consumer Helpline (NCH) help, considering that the original assurances were mostly verbal?

Has anyone faced a similar issue with Hyundai or another dealership? How did you get it resolved?

I'm not trying to get something for nothing. I want the dealership to acknowledge the inconvenience caused and reach a fair settlement.
Thanks in advance for your suggestions.

Planning to buy a petrol automatic in Bangalore with a budget of under ₹15 lakh.

My usage:
70% city (heavy bumper-to-bumper traffic), 30% highway
Around 500–600 km/month
Occasional trips to Coorg, Ooty, Wayanad, Goa and Vizag
Not interested in AMTs and a bit hesitant about DCTs due to Bangalore traffic. Prefer a CVT or torque converter.
Shortlisted cars:
Hyundai i20 Sportz (O) IVT – ₹10.1L (without insurance): Love the car, but concerned about mileage and highway capability.
Mahindra XUV 3XO AX5 AT – ₹13.87L (without insurance): Like the overall package, but not impressed with the stock speakers. How’s the real-world mileage?
Skoda Kylaq Signature Plus AT – ₹13.98L (without insurance): Concerned about mileage and rear-seat space.
Hyundai Venue HX6 AT – ₹14.35L (without insurance): Seems expensive for what it offers, especially without alloy wheels.
Would love to hear from owners !

I’m planning to buy an electric car and my budget is 13 lakhs. My usage will be mostly within the city and occasionally going on a long drive of maximum 150 kms in a single charge. During most of the drives within the city only I will be driving and for occasional long drive will be driving with the family. Which car will suit best for me under my budget? Please give your opinions people

https://preview.redd.it/gu5rndhremuh1.png?width=3750&format=png&auto=webp&s=9215ca025f9f59c7aec682d169f6b93087bd60c8

The India-spec JSW Combat is expected to feature a 1.5-litre direct-injection turbo-petrol engine, an 18.4kWh battery and two electric motors driving the front wheels (FWD). Paired with a 3-speed dedicated hybrid transmission (DHT), the system produces a combined output of 360hp and 610Nm of torque. It offers a claimed all-electric range of 90km on the NEDC cycle, while the combined range with a full fuel tank is rated at up to 1,100km.

I'm considering the Renault Duster 1.3 Turbo DCT, but have a few concerns about long-term ownership:

- Reliability: How reliable is the 1.3 turbo-petrol engine and DCT in Indian conditions, especially in city traffic?

- After-sales service: Will Renault's technicians be adequately trained to handle this relatively complex powertrain and its electronic features?

- Spare parts & service: Could Renault's limited market presence affect parts availability and service quality in the long run?

- Resale value: Should I be concerned about depreciation given Renault's relatively low sales volumes?

- Mileage: What real-world city mileage can I expect?

My other options are the Tata Sierra and Volkswagen Taigun 1.0 TSI automatic.

My primary concerns are long-term reliability, after-sales service, running costs, and resale value, as most of my driving will be in the city. I also have some reservations about relying solely on BNCAP ratings to assess overall safety.

Which would you choose for 7–10 years of ownership, and why? Would appreciate genuine owner feedback, especially from those with experience with Renault's service network.

I am little confused. I booked a car from H in Sept and as the model was not in yard, so it was a fresh order and i got a month waiting.
Now today i got the call from salesperson that car will arrive in yard in 1-2 days and in the meantime they want to do insurance if i want to keep current quoted price.
Initially i thought to do PDI first and then make payment to proceed with documentation and delivery.
Though apart from booking i have not paid any amount and neither he has requested any money until now even to process insurance.
It looks like they have some incentive from company in doing insurance till 10th Oct.
I am just confused should i let him do that or not.

Update: I have told the salesperson that I'll do insurance post PDI. Thanks everyone for help.

I’m planning to purchase Victoris as my first car. I have 2 options to choose from. Quotes are from Maharashtra.

VXI Automatic Mild Hybrid - Latest manufactured - on road 14.5 with 30k free accessories.

ZXI Automatic Strong Hybrid - 2025 manufactured- on road 17

I’ll be mostly using it for city and occasional trips outside.

Please help me decide which one to choose. Also, how are the quotes, can I negotiate ZXI more since it is 2025 manufactured ?

Hi guys, need some expert advice!

I’ve been driving a Mercedes GLC 200 in Bangalore for the past four years, and honestly, Bangalore roads have been giving me a heart attack!

Recently, due to some ongoing pipeline work, my GLC took a nasty hit underneath, resulting in serious gearbox damage. The repair estimate came to a whopping ₹20 lakh+! Thankfully, insurance covered the damage, but the replacement parts have to come from Germany, which means my car will be out of action for almost a month.

This experience has made me seriously consider switching to a new car with significantly better ground clearance, especially given the condition of Bangalore roads.

I’d love to hear your recommendations. What are some good alternatives in the same price range and segment as the GLC, but with much better ground clearance? Ideally, I don’t want to compromise too much on luxury, comfort and driving experience