FUCK Visible.
TLDR: It's been 9 days since I joined Visible & tried to port in my phone number. Their system failed. I have had NO service this ENTIRE time, and they keep looping over the same issue. I am BEYOND pissed.
I have spent over a week trying to port my number from US Mobile to Visible, and Visible keeps having the same "glitch" where their system isn't sending a port request over successfully.
I purchased the Visible sim card from Best Buy. Check.
I requested the port out info from US Mobile a week before my service with them ended. Check.
I requested the port via the Visible app after following the instructions on both the sim card packaging & the app/website. Check.
I waited 3 whole days without any change or update from Visible before I finally reached out directly, requesting customer service to look into the issues.
Visible only sent the port request AFTER I personally reached out.
Since then, there has been absolutely zero change.
I have spent HOURS chatting and speaking with Visible CS to try & figure out the issue.
I shouldn't have even had to do so in the first place.
The first rep that spoke with me over the phone promised to call me back the next day & told me not to start another virtual chat with another rep so my case wouldn't get muddled. I followed her instructions. She never called me back.
I have now spoken over the phone with 3 separate Visible reps to no avail.
The issue STILL hasn't been resolved 9 days later.
Meanwhile, US Mobile hasn't received a port out request from Visible this entire time. I've checked almost every day. Thankfully, US Mobile's customer service is fast & reliable. They extended my phone network service as a courtesy til Visible could get its shit together--which (surprise, surprise) I ended up needing because the original activation code and pin they provided expired by the time Visible had escalated my case to their porting team.
Visible just called me again to notify me of the exact same issue.
There's been no change. I've been without data for going on 10 days. Visible is taking its sweet time.
Upset is an understatement. I'd thought US Mobile's sign-on experience was bad: when I first signed up with them over a year ago, I spent 2 hours setting up service with them, manually inputting APN's on my Samsung device because they didn't have a seamless transfer for Samsung devices at the time. But this? This takes the cake.
Oh--and the cherry on top? All the while Vi**sible's been billing me for no service.
FUCK Visible. If they finally get their shit together then maybe I'll stay to see what the hype's about. But if they don't figure it out soon I'm going back to US Mobile. US Mobile's service & data speeds might not be the best for where I live, but it beats having no service & wasting valuable time and money waiting around on Visible.
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(I'm only just now seeing the posts about porting during regular business hours. Welp. Too little, too late. Visible should really add a disclaimer to their site and packaging if that's the case.)