Hi! It’s my first time using UPS to ship from Korea to the Philippines. I checked the tracking and it says my shipment is currently pending due to a missing commercial invoice.
Do I need to take any further action here?
Appreciate any advice from anyone who’s dealt with the same issue. Thanks!
I bought a set of trading cards from a level 6 seller for a decent price. It was shipped last July 29th, and it still hasn’t arrived at the warehouse as of Aug 7th so I emailed Buyee’s customer support. It turns out, the “the wrong item was received”, and Buyee team “is currently coordinating with the seller to have the correct item resent”. I paid for Plan R (insurance and inspection) for an additional 500 JPY - not sure if this info helps, but putting it here just in case.
Has anyone experienced this? If the seller is no longer responsive, or wasn’t able to send the correct item, were you able to get back the full amount (and how soon were you refunded)?
Thanks!