Hello! I recently bought 2 sets of CDs and a wallet from buyee, it's my first time shipping out to the US and I've been scrolling a bit I've been seeing a lot of posts of FedEx fucking up people? I also heard of CDs having their own tariff percentage like it's different for clothing? I'm just a bit worried about what I should be expecting? Any advice to how I should pay customs or any surprises I should expect? Many thanks!
After weeks of communication with DHL and being assured repeatedly that they had everything they needed from me I just saw that the tracking information states that the package is being "Returned to shipper".
I have provided DHL with the watch worksheets more than three separate times for this package and have been assured by their customer support (countless times) on the phone, via web chat, and by email that they have everything they need to release the package and that it was simply being processed. With no warning or attempt to contact me I now see that the package was returned to sender.
Please advise on what happens with my package when you receive it. I am truly in disbelief at this given I have received dozens of packages enclosing probably 100 watches from Buyee at this point. How in the hell does something like this happen. I contacted DHL every couple of days over the course of weeks to ensure they had everything I needed to provide them and I am now watching four watches potentially disappear!?
Hi! This is my first time ordering from buyee. Today my order got shipped to the warehouse, and when I look at it, there seems to only be one object in the list of contents, instead of 6 as seen in the picture. My partner says they have it like that too, but I just want to understand if this is normal. Should I be worried? Is it supposed to be this way?
Last month, I ordered a fan-made keychain off Pixiv's Booth, and it arrived at Buyee's warehouse shortly.
However, a few months ago, I also preordered a soundtrack from Konami that is due to release on October 7th.
When I received notice that the keychain was in storage, the total bill for shipping was given to me as 4170 yen. "Pretty pricey for such a small item", I thought, so I decided I would rather consolidate it with the soundtrack in order to save money.
Except, the free storage period for the keychain expires on October 8th, and since the soundtrack hasn't been delivered, I have no idea how much they would ask for in order to ship it, either with the keychain or by itself.
I asked support, and they were not willing (or perhaps not able) to tell me. They advised me to ship them separately to avoid storage extension fees, but I don't believe it's necessarily the case that will turn out to cost more. After all, they only charge 100 yen per day of extra storage, and I can't imagine domestic shipping of the soundtrack will take more than a week.
I thought I should get a second opinion here. Has anyone had similar experiences balancing between shipping fees and storage fees, especially with smaller items?
