Feeling really frustrated.
Repost because my OG post was removed for violating Help & Support guidelines apparently.
I love this app, but feeling pretty frustrated rn about a massive bug, and the lack of customer support.
I upgraded to a Pro membership a couple weeks ago on my iPad, and so far I love the extra features for studying. However, on web browser I’m currently getting NONE of the Pro OR Plus features — I appear to have a Starter plan.
I’m logged into the same account on both devices and I’ve done all of the standard troubleshooting suggestions. I’ve submitted a help ticket and emailed support directly, and all I’ve gotten is the same template reply about troubleshooting and making sure I’m logged into the same account (I am.)
What’s the point of paying for features that I can’t use :(