Rent is on "autopay" with no way to change it
We've been in the apartment since November 2025. Everything was fine and dandy until the management company decided the online portal needed to be updated.
My boyfriend is switching banks, so we needed to update the account rent is being paid out from. Come to find out, the "updated portal" has no access to the autopay that was set up on the old portal. We can add accounts, but there's nowhere to change the autopay settings. I went to the office, even brought my laptop to show them. This was in the second week of July. Office emailed IT, who initially said they didn't find a problem. Then they said "this is a known issue.... actively working on a resolution.... expectation is for the fix to be implemented sometime this month."
End of July, reach out again asking for an update as I don't see anything on the portal. IT says "QA in progress."
It's now approaching the end of August and still no update. We could give them alternate funds (money order or check) but there's no guarantee the money won't still be taken out on autopay because it seems management doesn't have access either. This feels illegal but I don't even know who to contact because the office people here are useless.