u/bluegrass__dude

I have catering drivers use their own cars, and they get paid well, hourly and mileage wise

In over 20,000 deliveries (yes, legit number) had a first happen- driver typed in address correctly but choose the wrong city. Went an hour north, not 45 minutes south

obviously customer got a refund, PLUS I had to call a local restaurant in the small town and pay for the sandwiches I sent there in our stead

And my driver wants full pay. Hourly plus mileage

Lol

I see it like this - I offered you pay for 123 main street Southsville, NOT 123 Main st NORTHSVILLE

you didn't go to where you were told. Thus, no mileage reimbursement? I'll pay the hourly but no more...

Thoughts??

I have a customer who had food delivered to their business, which is in a strip center. The driver took it TO THE WRONG BUSINESS - in fact the photo proof the dasher took showed the wrong business's name.

went to ask for a refund, and DD said "Refund Amount: $0.00
Refund Explanation: Never Delivered refunds cannot be processed for orders where the Dasher delivered the order within 100m of the customer address."

Have ya'll found an effective way around this? It happens ALL THE TIME - wrong apartment, wrong house, and in this case, wrong business.

Does that mean in NYC they can deliver to the 11th floor if you paid for it to be delivered to the 42 floor? but latitude/longitude-wise, it WAS taken to the correct building (I had this happen once, but It was like 11th floor delivered vs 27th where requested)

SO DD can, on a rainy day, deliver the food 99m from your door, log their GPS - and then leave, and there's no refund?

~~~~~~~~~~~~~~~

Edit -
sorry - i didn't say- my restaurant's app uses DD to deliver food when people choose, on our app or site - GET MY FOOD DELIVERED. so it is my problem

Fridays and Saturdays used to be SLAMMED

I’m wondering if the theaters moving to online/app sales with seat assignment has prevented customers from coming an hour early to the theater to get their tickets (and to eat)

Even the ridiculously slammed (at the theater) last Spider-Man only led to a moderately busier weekend. Years ago it would have been my busiest weekend of the year

Are people in similar situations seeing the same thing?

I know the theater managers really well - they’re back up to pre-pandemic levels in terms of ticket sales…

I have noticed this before and I’ve noticed it with restaurants with apps and websites that say there will be a small to go fee but I just got charged doubly for My to go food. The Restaurants website charges about $1.50-$2 more per entrée for to go food without notating it anywhere and when I questioned this inside the restaurant they say that when they enter a to-go entree, they have to hit a to go button for each item which adds another 50¢

I have stopped going to restaurants that do this in the past because it just ticked me off. As a restaurateur I’ve calculated it’s cheaper to do entrees to go. Because you’re not paying for the utilities, the table and hvac and bathrooms and labor the dishes - yes you’re paying for a 40 or 60¢ to go packaging but what about those customers who dine in get their leftovers to go? They’re not being charged for their to-go products.

Business owners can do what they want. But they need to be transparent about uncharges and fees, right?

Odd situation at one my locations - haven't faced this before. NO employee on the night shift has a car - so my parking lot looks empty. Well, my parking lot IS empty. And apparently no one wants to swing in and be the only person in a restaurant (I don't blame them)

Heck, when i drive by it at night i'm like HOW COME NO ONE IS THERE, oh wait, they don't have cars

Brainstorming ideas to fix it -

-buying a clunker/junked car AND JUST PARKING IT (PERMANANTLY) in a fairly prime spot. Downside - one less spot available in an already cramped lot. $200-$400 plus possibly tow fee. It won't be drive-able, i won't need insurance etc. I'll have the crew wash it once a week so it doesn't look abandoned

-i tried asking/bribing a car repair shop 3 doors down to rent a car from them (when they have too many cars, park one or two in my lot). they LOVED the idea - but haven't done it yet. And they're busting at the seams

-do those neon NOW OPEN signs actually work? we have semi-mirrored windows - you can't really see in at night to see there's people inside. Would a neon NOW OPEN change their behavior?

-Any other ideas you can think of? anyone face this problem before?

my sales at night are down when i have this crew without cars working

Like most of ya'll - you can order through our website or app - and choose delivery. We don't have in-house delivery drivers - the register farms it out to the Third Party Vendors (DoorDash, UberEats, etc). In my region, it's normally DD

The delivery fee goes to the delivery company, along with any tip. I do not know how much of the delivery DD gives the driver, but the driver is supposed to get 100% of the tip

If we EVER (ZERO exceptions) have an order that sits for an hour or even two BEFORE getting picked up- then 100% of the time, the customer did NOT add a tip

How do ya'll respond in this situation? If the customer calls to complain, or emails or....

Without blaming, i say that after looking into it - it falls into the same camp as any other order that sits for too long - the only thing they have in common is there was no tip added. I explain that the drivers can see how much of a tip is on it, and it seems like if there is no tip, they pass it over for an order that pays them more.

I'm not directly telling the person they must tip, just saying that the only orders that sit an hour are non-tipping order

I also tell them i won't speak to my opinions of drivers skipping an order with no tip - just that I've noticed that to be the case

I think if it sits over an hour - then DD will refund me FOR THE ENTIRE PURCHASE - not just their delivery fee. Then i can refund the customer. But do you do anything if it's 45 minutes? 52 minutes, no joke - i literally just had one that got to the customer at 59 minutes 15 seconds - 45 seconds short of the 60-minute refund mark

i just feel a little "off" about this response - because they chose Delivery on my website/app - paid a nominal delivery fee, and the food sat for quite a while. While it's not my policy to let an order sit there, it is my restaurant and responsibility. Thoughts?

I'm asking because i haven't been to either - but why does everyone say GO TO LEXLIVE lfx screen over Regal Hamburg - if Regal is listed at IMAX.com as an imax-cinema?

I'm not asking about parking or food or anything else besides the best experience for an IMAX movie

Heck - I'd have driven to Cinci or Louisville for a "true" imax screen - so i don't care about driving to hamburg vs downtown, or fighting for parking.

THose who've done both - thoughts?

thoughts on what works best when targeting US college students (we partner with apartments near campus who hand them out for us)

I'd like to give them a free entree - when they buy an entree and something else. any idea what would do better?

this is for a fast-casual concept - about $10 entrees, sides are $3/$5, drinks about $3

• free entree with any $15 purchase?
• free entree when you buy an entree and a ______(side dish/dessert)______?
• free entree when you buy an entree and two drinks?
• free entree when you spend $25+ ?

Short of firing managers and employees I'm looking for a way or ways to get my crew to NOT clock in early and NOT stay late

One of my locations the managers say they've told everyone and reminded them and yet (i'm being told) the employees are still showing up 45 minutes-an hour before shifts and clocking in early.

I've got a good crew and good managers in most other regards - i just need to shave the extra 3-4% off the labor that this will allow

What do ya'll do when this happens?

I love my home theater - at least I have in my previous houses. Moving to a Condo soon, and I have to combine the Home Theater with the standard/only tv in the living room.

I NEED multiple speakers - she NEEDS things to look good/be invisible.

I've tried googling (and bing-ing and yahoo-ing) for photos of in-wall speakers alongside a Frame TV and besides what's in this forum it's relatively sparse (I think I only found 1.5 here - one showed a left but not right speaker...)

for those of you who want/need great sound - what did you do? It's mainly the FRONT LEFT/RIGHT and CENTER that worry me the most. i'm ok with in-ceiling and in-wall for the atmos and surrounds. I was planning in-wall with the grill painted the same color of the wall - but of course it'll be visible

I can't NOT have front speakers - it's not an option for me

Been renting a condo for almost half a year (moved from a house) and we’re buying one in this complex and going to redesign it

Just reaching out to people who live it day in and day out- what should I make sure to include? What did you overlook you wish you didn’t? If you could go back- would you change anything?

It’ll be a 1 bed 1.5 bath about 1300 sq ft with more than ample closets (current design has 40ft of linear closet space) and a tiny laundry room with stacked washer/dryer

We have a dual/split panini press

Half works great, but the other half EVERYTHING sticks to. Like spiderman hands. Comically.

Any ideas on what to apply/treat the heating surfaces with to help out?

My supplier used to have a quick release that worked decently- but that side of the press was always worse and the supplier no longer has the "meh" product

We have a dual/split panini press

Half works great, but the other half EVERYTHING sticks to. Like spiderman hands. Comically.

Any ideas on what to apply/treat the heating surfaces with to help out?

My supplier used to have a quick release that worked decently- but that side of the press was always worse and the supplier no longer has the "meh" product

i don't count it as visiting a state/country if i DON'T leave the airport.

Amazingly, I've been to 42 states, and NOT Michigan - but I'm flying through this week.

Land at noon, fly out again 4:30pm. Can someone recommend EITHER a cool place to see - or a cool place to eat OR BOTH - that i can get to within a reasonable 30-ish minutes from the airport?

I don't know the DTW area - i'm not saying i've GOT to go to downtown Detroit - but i do have to leave the airport...

Is this stupid? 30 minutes to get somewhere, an hour or so to eat, 30 minutes back, still leaves me 2.5 hours to clear security again and get to the next flight... It is a weekday - but it's totally avoiding rush hour times...

I have a Europe trip planned and my flight ended up with an 8 hour layover in JFK.

I didn't choose it - it just happened.

I've done NYC - i like NYC, i just like to give myself more than 8 hours there. :)

With the transit time into the city i wasn't sure if it was worth it for a good meal and a quckie walk through the city, or if there were things to do nearer JFK that are worth it

I also have NO IDEA what security times are like (land around noon, fly out 8pm on a tuesday or wednesday night). One of our crew doesn't have TSA PreCheck so it'll be the main security line.

I don't want to hurry and force things, but if there's a treasure i can see or do that i otherwise wouldn't get a chance to, it'll be a cool way to start the trip

Thanks all

Two decades at this. We cater in a year what many restaurants do in total volume a year. We know our 💩

Had a delivery recently - they called us saying we didn't leave the meats- cashed EZ saying the same thing

It was close, we ran the meats back out

My driver- 6 years experience said- "I'm telling you, they got their meats"

I just went back and watched the cameras. They got the meats. They were loaded in the hot bag. I obviously don't have camera footage of the setup, but I can show them getting loaded along with other food

I don't want the ding on our history. How hard do i fight this? Do i fight to get rid of the negative mark- or doi take it further and demand payment for the extra/double meat?

Worst kicker- almost wanted to leave this out- it literally went to another restaurant...

Don't ask - but I'm doing a last minute trip to Dublin (from the USA) with my college aged children. As in - book, fly in a week, enjoy...

Thinking of AirBnb (cheaper for two rooms than hotel?) - I think i'd like to be in the "heart of things" but is there ONE AREA to stay in - or should i stay in two different areas for two days each? I'd like to spend 200 €/night if an option

Again - last minute, wonderful opportunity, i know ZERO. I personally HATE touristy areas (in non-English speaking places i prefer places that DON'T speak English over touristy English-speaking areas)

I prefer to just walk around and stumble on things, versus having a minute-by-minute itinerary

I feel like i HAVE to see the big sites, but I'm fine if i miss half of them. I also prefer a local, vibrant community to a stark, touristy, fake area. I DON'T want a place with T-shirt stands with "I ❤️IRELAND" shirts every 50 metres (see, i said METRES instead oF FEET or YARDS)