Google Business Profile verification nightmare - anyone else stuck like this?
I'm hoping someone here has dealt with this because I'm completely stuck.
I'm helping verify the Google Business Profile for an auto repair shop that's been in business since 1965.
At first, Google required video verification. We recorded and submitted the verification video exactly as instructed, showing the exterior signage, interior, tools, equipment, business operations, and proof of access. The video was never rejected, but after waiting a few days each time, Google simply reset the process and asked us to submit another verification video. This has happened multiple times over the past several weeks.
My goal has been to get Google to allow live video verification with a support representative since the recorded video process keeps failing, but there has never been an option in the Business Profile dashboard to schedule or start a live video call.
I contacted Google support by email, but they said they couldn't assist because the business wasn't verified yet, which felt like a catch-22 since I'm contacting them because I can't get it verified.
Most recently, support asked me to provide a company-domain email address (something like info@businessname.com) and permission to share it with someone affiliated with that domain.
Here's the problem: this business has been operating since 1965 and has never had a website or a company-domain email. They've always operated through their local reputation and phone calls, so there simply isn't an .com email to provide.
At this point, I just want to get a live video verification call scheduled as soon as possible so we can finally complete this process. This has been dragging on for weeks, and we seem to keep getting pushed into another verification step instead of being given a way to resolve it.
Has anyone successfully gotten Google to enable a live video verification after being stuck in this loop? If so, what did you do?
Any advice would be greatly appreciated.