Property manager lying about unit demolition?? Are we being gaslit
I posted about this before but now I have sort of an update.
At the end of May, my boyfriend and I submitted an application to apply for a specific unit, half of a duplex, in an apartment complex. We got approved for that unit and we toured it for the first time on June 1. The upstairs had a lingering odor of cat urine, but we agreed that we wanted the apartment despite this. It had been vacant for a month sitting in the heat so we hoped maybe airing it out and cleaning would help. Also, rentals are VERY slim in our area and this is the first we’ve found that was within our budget, nice, and checked all of our boxes.
We were given a move in date of June 8th and the lease signing process was explained to us.
Later that evening after our tour, I texted the property manager and told her that we were willing to try managing the odor, but we were wondering if something could be added into the lease or put into writing somewhere that management would continue to address the issue if it persisted after we moved in. She replied by saying that she was not comfortable moving us or anyone else into the unit with that level of odor and that we needed to postpone our move-in date so that they could address the issue.
They ended up replacing all of the carpets and the subfloor is within the unit and we re-toured the apartment on June 8. This time the smell was completely gone, except for inside of the closet in the master bedroom in this closet. There was a structure that was built over top of the cavity above the staircase. The piece of wood that covered this structure was stained and seemed to be the remaining isolated source of the issue. The property manager asked if we still wanted it and we said yes. She assured us this was a quick “10 minute fix.” She told us that she was going on vacation that week but she would put in the maintenance request before she left for vacation so we should expect to have a move in date the next week.
What followed was 2.5 weeks of complete silence. I didn’t reach out the rest of the week of June 8th because I knew she was on vacation, but we also heard nothing the entire week of June 15th. I sent a few texts to her throughout the week and attempted calling the main office and left voicemails and received no response. We were very confused because we’d literally been making preparations to move in.
She did not reach back out to us until June 23rd. She sent me a text apologizing for the delay and stated that they were continuing with additional remodeling due to the odor issue. She offered to call us that evening to talk.
On this phone call she actually said that they had discovered “extensive water damage” and that even the tenant in the occupied half of the other unit had to be vacated. We asked if the unit could be held for us since we were willing to wait for it and she just said she “didn’t know” and that there was “no timeline” for the repairs. She offered to let us tour another unit in the same complex and we scheduled for that Saturday. She said she’d send over conformation information which she never did.
On the Friday before our scheduled tour (June 26th) she texted me and said that we had to cancel the tour because the current tenant wasn’t fully moved out yet and she’d let us know when it would be ready. I said okay and again asked if I could have a clearer answer on the original duplex since that’s the one we’d been preparing to move into. We understood that there was no timeline but since it was in fact being prepared, if we were willing to wait a few more months for it couldn’t we just be the first call when it was done?
She didn’t answer this text but she did call me the following Monday (June 29). On this phone call she told me that there is actually talk of the unit being potentially demolished and she didn’t want to keep us waiting on a false hope. She also said that the alternative unit did not include a half bath or washer and dryer hookup, which the duplex did have. The rent was $5 cheaper. She told us about another unit as well in a different complex but it was bigger and out of our budget, which I did let her know.
So for context here, the original unit we applied for is very close to where we currently live (5 minutes) and on the corner of a main road. We pass by it when we go to the local park or I pass by it if I take the back way home from work. It’s not in some faraway area that we’d likely never see again. Over the weekend we drove by it and there are clear signs of occupation on both sides. The neighboring unit (that had apparently been vacated) had a car parked outside (the same one that was there when we toured). The unit that we planned to move into has blinds hanging up, lights on inside, two cars parked outside, and a decorative wreath hanging on the door. This is TWO DAYS after the property manager told me on the phone that it was not available to us because this water damage was so extensive that there was talk of DEMOLITION.
To be clear, I understand that we signed nothing and paid nothing and that legally they did not owe anything to us. It seems obvious to me that they leased the unit to someone else, whether is was by mistake or intentional (maybe hoping to get someone who didn’t care about the odor-even though we were willing to sign even before they changed the carpets). Whatever the case is, I cannot understand why she is seemingly lying to us? Of course we would’ve been upset to hear that the unit had been leased to someone else, but they legally didn’t owe it to us. So why would she come up with this elaborate story? I feel like I am going crazy, genuinely as if I am being gaslit by this property manager.