u/bummin_bride

I send in clean out kits all the time. In the past I’ve used it as a way to get rid of junk, but lately I’ve started specifically sourcing very high-end goods to send it. My last five kits were full of designer items but this one was my most expensive kit and they lost it. It had a cashmere Max Mara coat worth thousands of dollars in it. They’re trying to pay me out $71 based on my “average kit earnings“ because my last five kits of designer stuff haven’t fully processed and sold yet to show that my average recent kit value should be well over $1000. I’m dying, they won’t even say they lost it, just said it’s unable to be processed. And amazingly it’s the one with the $5000 cashmere coat in it. Don’t get me wrong, I did not pay that much for it, but that is what it retails for and I was expecting to get seven to $800 for it. I’m dying. They won’t even say what happened just that they can’t process it.

UPDATE: we are in negotiations. Their first offer was $71, once I gave them a list of the items they offered $1000. I’m trying to get them up closer to what I expected for the box which was $1500-$1800 so customer service is trying to do right by me. They are angels. This is just a frustrating experience. If they do come up to at least $1500 I’ll consider myself satisfied. They did give me more information about the box, they said it arrived damaged. It’s just very strange because they started to process one item (a Moschino sweater NWT) took one picture of it, and then there were four pictures of the wall, and then stopped. If you ask me if a box arrives damaged they need to photograph the entire box to prove this.

I’m an experienced seller with ThredUp consignment boxes, so I already know all the usual tips and tricks. But I have a couple items I’ve never sent in this type before. First question, are they still separating dresses with linings? I have a beautiful dress I’d love to send in but it has a fully detachable lining that does have its own brand and size tag in it, and I’m concerned that even if I safety pin them together they’ll separate them. Has anyone had experience lately with this? I know they’ve gotten slightly better about some types of things like matching sets.

The second question is, is it worth sending in a really nice bag if it’s missing the Crossbody strap? It’s a big beefy satchel with the top handle, and it had a dinky little Crossbody strap that no one would actually wear with the purse, I set it aside and lost it. I’m wondering if they’ll just automatically reject the purse if it doesn’t have its Crossbody strap