u/canarysplit

It feels like there's so much hype around AI for voice customer support these days, yet almost every time I call a company, I end up in the same old experience where I have to press 1, 2, or 3, repeat myself several times, or get stuck in a loop. It rarely feels like AI has actually made the experience better...

I've been trying to find examples of companies that have actually built good AI phone support, but most articles just talk about the vendors behind the technology.

I'm not looking for companies like ElevenLabs, or similar that provide technology. I'm looking for the actual brands you've called and where you thought: "That was helpful/good/etc."

Any experience you could share?

It feels like there's so much hype around AI for voice customer support these days, yet almost every time I call a company, I end up in the same old experience where I have to press 1, 2, or 3, repeat myself several times, or get stuck in a loop. It rarely feels like AI has actually made the experience better...

I've been trying to find examples of companies that have actually built good AI phone support, but most articles just talk about the vendors behind the technology.

I'm not looking for companies like ElevenLabs, or similar that provide technology. I'm looking for the actual brands you've called and where you thought: "That was helpful/good/etc."

Any experience you could share?

It feels like there's so much hype around AI for voice customer support these days, yet almost every time I call a company, I end up in the same old experience where I have to press 1, 2, or 3, repeat myself several times, or get stuck in a loop. It rarely feels like AI has actually made the experience better...

I've been trying to find examples of companies that have actually built good AI phone support, but most articles just talk about the vendors behind the technology.

I'm not looking for companies like ElevenLabs, or similar that provide technology. I'm looking for the actual brands you've called and where you thought: "That was helpful/good/etc."

Any experience you could share?

U moru stvari koje se pogoršavaju iz godinu u godinu, postoji li nešto sta bi rekli da se u zadnjih par godina koje koristite poboljsalo ili barem ostalo na istoj, ali visokoj kvaliteti?