'Web access to your account is turning off soon'
Logging into my account on the web today I was greeted with this message:
>Web access to your account is turning off soon > >Don’t worry though, the mobile app has everything you need to manage your card.
I am not very happy with that news because I don't have a smartphone (I don't want one), and even if I did it would still be more convenient to access my account at home on a PC with a large screen.
I needed to speak to customer services about another issue anyway so when I called them I mentioned the web service closure message and the agent said there is no timescale for it and it might not actually happen because there have been a lot of customers complaining, which doesn't surprise me.
I don't like the way Capital One just assumes everyone has a smartphone. Even when you phone them, you have to endure a long message where you're told you don't really need to phone and could do everything on the 'app' instead. No, I can't - that's why I'm phoning! I can't even send a secure mssage via the web because despite the help section saying you can, you can't any more - the secure message option has been removed from where it used to be. It now only exists on the mobile app.
So I haven't had paper statements for years but this is probably going to prompt me to get them reinstated, which will cost Capital One money and waste paper which I don't want to do, but I'll have no way to read statements otherwise. (And who wants to read them on a tiny mobile phone screen?)
So does anyone have any concrete info on when this will take place? (I'm expecting people just to attack me for not having a smartphone but maybe I'll be pleasantly surprised.)
edit -
This is what I see: