r/EEGB

getting charged £64.99 for 1.6gbps when it’s £33.99 on USwitch?

is there anything i can do even though i’m out of the cooling down period? when i first joined months ago they charged me £60.99 a month. then they renewed me at £65 a month.

i can afford it, just a little weird they’re charging me just about double for the same speed.

any way around this?

hi, my mum ordered herself a new phone as a new customer with ee (i live at the same address and have multiple things with them, don’t know if that will affect anything)

they’ve sent her a confirmation email, and can’t track her order yet. is there still a chance they will cancel it? her credit score is low, but mine is also very poor and they let me get an ipad air m4 and iphone 17 pro max on finance with them.

she’s in desperate need of a new phone, so just wondering if anyone had any definitive answers.

TIA.

I am a pensioner and am not tech savy.I have been with EE since the orange mobile days.

If I upgrade from 150mb to 300 mb speeds how long will the activation process take as I do not need a new router and how long will I be without the internet.Many thanks in advance.

Need a few GB to get through the next few days. No data currently, only WiFi. What to do?

I'm shortly going to be joining EE for FTTP as very unhappy with my current provider. I'm probably going to be going for 900mbps with Ultimate and understand that this includes a Home Setup Visit from an EE Guide.

Does anyone know if this would include running an ethernet cable from the ONT to a new location so that the router can located more in the middle of the house?

My present router has to be located next to the ONT and this means I don't get a great Wi-Fi signal at the back of the house. If the router could be moved just around the corner, it would avoid a solid wall and be in the middle of the house and would provide much better Wi-Fi coverage and reduce the number of extender/nodes needed.

Ok so I’m travelling around France for a couple of months in the motorhome with my girlfriend. We’re currently pitched up in the Tarn Gorge near Millau.

We both have EE unlimited which I understand gives unlimited data in the UK and 50GB per month in the EU. Do why go I have 5G on 4 bars and my girlfriend has 4G on 2 bars?
Both running iPhones. Can anyone explain?

This afternoon a women from EE knocked on my door and asked to chat. I was on a conference call and only answered because I thought it was Amazon. When I said I didn’t want anything she that was surprising as surely I had WiFi. I don’t need new WiFi. She then proceeded to walk up and down the street annoying everyone else. She was also still doing it during the World Cup match. Door to door is just rude and she was rude.

Hello,

I have a booking tomorrow for openreach to swap my 1gb ONT for a 2.5gb ONT.

We already have FTTP and are a 6 year old apartment. Am I right in thinking this means it’s a simple swap job for them.

Also how long does it normally take for them to do it and do they give a better time frame on the day or is it just they will arrive anytime within the time frame.

genuinely throttling my connection.

This deal looks great, but I can't tell if you get the console immediately, or if you don't get it until GTA launches in November.

Does anyone know? There doesn't seem to be a way to actually contact EE about it.

Hi there. I signed up to EE's mobile internet. I got my 4G wifi-2 device a while back. It worked fairly well, but at a slow speed, for over a year. Suddenly, a few days ago, it stopped working.

My phone picked up the signal with zero access to the internet. I took the device to the EE shop. They tried rebooting it and putting in a new SIM. There was still a problem. I still had no access to the internet. The staff said they weren't having problems-it must be my old phone, they said, not the EE device!

I tested this. A friend who has a new phone can't pick up the signal either. I tried signing in to my EE recently. If I go onto my phone, I can do so, but then nothing happens. If I do it another way I get error messages.

So, I am thinking of asking for a replacement device of the same type. What do you think?

I got my A57 in April on contract with EE plus full cover insurance, which I'm hoping I don't already have to claim on, fast charge has just stopped working for no apparent reason, no damage to phone, charger is good, and it will charge at slower speed but will just not pull more juice and fast charge anymore.

Anybody else having the same problem? Any advice or thoughts welcome.

Call EE

• Ask for an account Verbal password

No scammer will know this.

• Ask for them to only accept a call from YOUR mobile.

So a scammer can't call from another mobile and try and pass your account security using a different number.

Even if they had your address, name and bills etc. to pass EE security, the representative at EE can only pass security with the caller if the support call is being made from YOUR MOBILE number 🙂

I had HMRC details compromised which unfortunately allowed the fraudster to open a UC claim in my name, and payments were being deducted from my wages through a DWP court order for the money they did not repay UC.

Shocking case of theft and if you lose access to your mobile, it becomes 10x worse as they can drain bank accounts.

.

EE is offering 40% off new and upgrade mobile plans for students and NHS workers.

The problem is that the eligible upgrade plans are now very limited in number and scope.

There are only three eligible “Standard” plans with the unlimited data plan offering only 10Mbps 5g speeds.

This is a very cynical move by EE. Severely limiting coupon code upgrade pathways at the point of advertising a generous percentage reduction is a slimy business practice.