r/EEGB

App is down so cannot check the details, but when abroad I checked my account and it said i had something like "you can use your data as you would at home" included in my plan.

On this basis I didn't buy an esim or other package, thinking this meant I wouldn't be charged extra. Obviously I was. What's going on?

Hi everyone,

I’m looking for some clarity from anyone who has experience switching or ordering broadband with EE online versus over the phone or if any EE staff is on this sub.

I’m an existing EE mobile customer looking to sign up for the 1.6Gb Full Fibre package via the MoneySavingExpert offer. Since I’m already with EE on mobile, I gave customer service a call to see if they could set this up directly for me, match the deal and understand how it links with my existing mobile contract.

During the call, the adviser made a few claims that sounded incorrect, seemingly to encourage me to order directly through them rather than online and take out more expensive contract:

1. Customer Support: I was told EE won't provide customer support for the contract if I buy via an MSE link because it’s treated as a "third-party contract." My understanding was that MSE simply redirects to EE's own site, and service/billing is handled entirely by EE.
2. Early Exit Fee Credit: The agent claimed EE won't cover up to £200 in early exit fees from my previous provider if I order through an MSE link, whereas EE's switching policy seems to cover all eligible new broadband sign-ups upon emailing the final bill.

Has anyone else encountered conflicting or misleading information like this from customer service? Is this just a push to prioritise direct commission sales over online deals?

Thanks in advance for any insights!

Android User

I keep getting notifications from the EE voicemail at random times about a message, only to open it and to be told I have no messages, and they want me to set up a greeting.

I go through the steps to use the bog standard greeting, no personalisation. Great! Only a short while later it happens AGAIN.

I'm so sick of this notification, is there anything I can do to stop it or do I just have to turn off voicemail as an option altogether?

Is this an EE or a device issue? My partner has a similar phone and doesn't get these notifications.

I’ve been an a rolling monthly plan as I’ve been out of contract for over 7 years I currently pay around £11 for 20gb data max speed 100mbs unlimited calls and texts

On the chat function I’ve been offered £9 for 125gb max data 100mbs unlimited calls and text on a 24 month plan

Apologies if I’ve being naive but am I missing something? Sounds like a no brainer..right?

I already have 2 lines for my sons (50gb, 30 day rolling, £13, max 100mbps, eu roaming) and I have been chatting online to get a similar package for me as i want to move over from o2 and they are just quoting me crappy deals. So i was wondering if going into the store might be better, or just keep asking on the chat?

Hi all, thanks for your help so far.

I called EE who linked my mobile whilst on the phone to my device, I was then able to install an eSIM for my temporary EE mobile number, whilst waiting for my number port to take place.

This morning I have received an SMS saying my EE services are now fully activated.

However, when I look in the Mobile Service settings for my iPhone, the number I want to port is still listed under O2 and my temporary EE number is listed under EE, I still have two eSIMs.

I have tried restarting the phone and doing General > Reset > Transfer or Reset Phone > Reset Network Settings - but the number I want to retain remains on the O2 eSIM from what I can see, is it another called to EE or is there some trick to get it to change?

TIA.

Hi- not sure if anyone can help or has been in same situation.
I took a 3 year iPhone contact and a separate 2 year sim contract out (as EE advised having 2 contracts)

My sim contract ends on August 28th and I have tried to extend my current sim another 12 months / or take out another 12m sim contract to it ends with my phone deal next year.

150 put me through to a online advisor who couldn’t help and told me to ring 150 again who just put my back to online chat.

I went into store today and they told me I can’t take another sim deal out unless I pay the upfront cost of the 12 month phone contract. Nearly £300 which I can’t afford on maternity leave.

I’m at a loss no one can help me ?? Can anyone advise what is best to do

I have been with EE 12 years and this is putting me off even renewing with them as customer service has been shocking

We’ve had a broadband outage since Friday afternoon. Gone through the automated service which only tells me they’re aware, try to fix and should be back online for 11.41 tomorrow.

The engineers are out working on it and have said our house isn’t even on the list of affected houses 🤦🏼‍♀️.

This outage is invalidating my house insurance because the alarm and cameras are out, is there anything else I can do? It seems impossible to speak to anyone.

So after almost two years of terrible broadband service with intermittent WiFi connections, slow to no internet, pages not loading properly, constant router reboots, I've eventually bought a Netgear Orbi system (over £1,000) which installed without a glitch. All the devices in the house installed first time and easily unlike when we had the EE hardware.

The result: true, reliable 1.6Gb speed on my hardwired PC, 1.6Gb speed on our iPhones etc, seamless coverage throughout the house and garden. 3ms pings. 300Mb connections where there was nothing. The difference is night and day.

So this tells me that the actual service that Openreach is providing has no issues and all the problems are EE's cheap hardware which obviously isn't fit for purpose with their super fast service.

My advice would be if anyone is considering EEs super fast service because they actually need it, just bear in mind that there's a good possibility that it won't give you what you are paying for unless you use someone else's hardware.

I buy access 9.99 for the WiFi until I get mine installed Wednesday. But on oppo find x9 pro, the WiFi is either logging me out or disconnect every few minutes, it's really grinding my gears

Hi all,

I'm moving from O2 with a PAC code, EE have sent me a message to download the EE app and link my device, in the same instructions it says to use the temporary mobile number they've given.

How does that work though, if I put in the temporary number into the link device process, it never arrives as the mobile on my phone is still my old one, and if I put in my current number - well that's not EEs either.

Any ideas?

Hi, I'm wondering if anyone has a spare EE perks code they wouldn't mind sharing with me?

I work in the civil service (non-frontline), but unfortunately my .gov.scot email doesn't qualify for the key worker discount. My budget is a bit tight at the moment, so any savings on monthly bills would make a massive difference.

If you have a spare code to share, please feel free to send me a DM. Really appreciate your help and time-thanks!

Wondering if anyone else had this happen with the wildfire emergency alert yesterday evening?

I landed back in the UK last night and as soon as I walked into the airport I got the alert message. But then as I was getting the train back up to Peterborough, the alert kept going off over and over again probably another 10+ times along the journey.

Every time it happened my EE signal would completely drop out for 5 to 10 minutes. Once I finally got to Peterborough and stopped moving, my EE SIM lost signal entirely and went to "No Service" for over 30 minutes straight 3 times in a row.

I have a dual SIM setup in my phone with an Australian SIM roaming on O2, and that stayed connected to O2 fine the whole afternoon, so it don’t believe it was my hardware. It seems like the constant alerts totally knocked out my EE network connection.

Whilst I appreciate the emergency system and it’s purpose it seems redundant if it inadvertently renders my device unusable during an actual emergency

iPhone 17 Pro Max - latest updates installed

Not sure if anyone here works for EE but I got offered an interview a few days ago and just yesterday found out I need to prepare a presentation for them. I don’t know how to prepare for that or what topic to do and I’m just a little stressed right now about it. Any tips???