Customer not responding to messages
I sell custom pet portraits and I’ve received two orders recently where the buyer did not message me a photo of their pet.
I’ve contacted both people twice on Etsy and even gone as far as searching for them via social media because that’s where the majority of my traffic comes from.
The deadline to fulfill is coming up and I haven’t heard from them. I can’t read minds or conjure up an image of their pet…what do I do? Refund on the day the order should be fulfilled by? Keep my fingers crossed?
I’ve edited my listing now so they have to upload a photo before their order goes through. Live and learn I guess!