New LG C6 48 Showing "Product Already Registered in Another Account"
Hey guys, I need some sanity checking here because I feel confused with my new OLED.
I recently bought a brand-new 48" LG C6 (OLED48C6PLA) from an authorized LG Best Shop here in Bangalore, India.
When the first unit arrived, the box looked a bit worn down and the tape looked a little sus, like it double-taped at the bottom, the remote cover was not sealed but tied with a rubber band instead. The TV Unit itself seemed completely new with the film on the panel completely intact.
After completing the setup and logging with my gmail account for the LG Account Setup, I checked the watch hours which was 0 (not sure if this can be reset, LG Best Shop Executive and Technician told it can only be factory reset during manufacturing/testing and not by us).
However, when I went to the Accounts Page > Product Registration, it said "Your product is already registered in another account."
Both the LG Best Shop Executive and Technician said they have never seen this and nobody ever checks this page so they are unaware why it said so. They connected to their tech backend team and confirmed the TV was not registered anywhere and was brand new.
However, I was not satisfied and hence got the LG Best Shop Executive to send a replacement unit, which arrived directly from their warehouse after 2-3 hours.
The new unit's box was in a great shape and looked new and the tape's didn't look sus with this one and remote cover was perfectly intact and sealed. Similar to the previous unit, the TV unit inside also looked brand new with the film on the panel completely intact.
After following the same setup process and logging with a different gmail account to rule out any issues because of already logged in account, I checked the watch hours which were 0.
But, upon checking the Accounts Page > Product Registration, it said "Your product is already registered in another account." again with this replacement unit as well.
I was confused as hell on what should I do. I checked with the LG Best Shop Executive whether it can be returned and if I can get the refund. He denied but reassured that he double checked with the backend team and both the units have not been registered anywhere and were completely brand new. He was ready to send a 3rd replacement unit in case I was still not satisfied and said if I faced any issues with the unit he can always send a replacement as the TV has replacement policy till next 15 days.
Not sure what to do, I ran dead pixel tests and grayscale banding tests and results came out to be great, so I decided to keep it.
I doubted whether it was because logging in during the setup automatically registers the product but I didn't see any product registrations on my account so I am not sure if that was the case.
Has anyone else dealt with this specific registration issue on new units?