Aeromexico gate-checked my bag and a phone was stolen-what can I do?
I was forced to pay $100 USD to check my bag at the gate immediately before boarding. Unfortunately, someone stole a phone from the bag while it was checked.
Aeromexico has told me that the theft isn’t covered and is refusing to help or refund the $100. I’ve been trying to resolve this with them via email, but I’m getting nowhere.
Is there anything else I can do or anyone I should contact to dispute this or potentially recover the cost of the stolen phone and/or the baggage fee?
Any advice or similar experiences would be greatly appreciated.