▲ 0 r/FreightBrokers
Engineer here — before I build anything: what's the most soul-crushing, repetitive part of running your brokerage?
I'm a software engineer researching the brokerage back office, and I'd rather ask people who actually live it than guess.
From talking to a few brokers so far, I keep hearing the same things: check calls eating half the day, missed inbound carrier calls when a load gets posted, chasing PODs, and after-hours coverage burning people out.
For those running small/mid-size shops (5–50 people):
- Which of these actually costs you the most — time or money?
- What have you already tried (TMS features, macros, hiring offshore, AI tools) and why didn't it stick?
- If one category of calls disappeared tomorrow, which would you pick?
I'm building automation in this space (AI voice agents that make/take the routine calls and log to your TMS), and I'll happily share what I learn back here. If you'd rather rant in DMs, that works too. Not selling anything today — just trying to build something brokers would actually use instead of another demo-ware tool.
u/compound2B — 4 days ago