Help troubleshooting brand new Eletta Explore
Hi everyone,
I just purchased a brand new Eletta Explore and looks like I’m already running into issues straight out of the box. I have yet to even run the machine and I’m getting a “General alarm: please refer to user manual” and “Please insert the brewing unit” messages. I’ve filled the coffee tank, put the espresso beans in, and attached the water spout when these messages started to appear. I’ve noticed the brewing unit is locked in place and I can’t remove it. From seeing other pictures online, my unit appears to be misaligned but it’s completely stuck when I try to remove it. I’ve tried unplugging and plugging the machine multiple times but the unit still hasn’t aligned. And not sure if this matters, but the machine is pretty lopsided and uneven on my counter. Even the drip tray seems uneven when attached to the machine.
Anyone run into similar issues and had success troubleshooting? Any suggestions? Thank you!