Apple cosmetically damaged my device during repair and refusing replacement.
My iPhone suddenly had a blank display. There was no physical damage whatsoever to any part of the phone. I took to Apple in a matter of hours to get it checked. Upon checking by there technician, there was either a display problem or the component in the logic board that acts as a transmission between the display and the logic board was at fault. They took my device and stated that it'll be sent to Bangalore for repair. Device was submitted. They repaired the device, replaced the logic board, and asked me to pickup. When I inspected the device, there were cosmetic damages on the corners around the screen edges and the display was protruding like not sitting within the enclosure by a few millimetres on the edges.
There was no response from the technician that why has that happened in the first place when the phone was submitted at the Apple Store itself, not given to a 3rd apple authorised repair centres.
Apple's solution to this problem which shouldn't have happened in the first place is enclosure replacement. Seriously, another complete disassembly and reassembly for your poor service job?
I am seeking a satisfactory solution and another major repair when the initial one was poorly done doesn't seem satisfactory here.
It seems unfair on my end considering the device was just 4-5 months old. In fact, the repair was poorly handled.
Has anyone faced a similar situation before and what was the ideal solution provided.