
Internxt is flagging negative Trustpilot reviews to get them taken down!
I left a negative review on Trustpilot a while back after a bad experience with Internxt. Months later, out of nowhere, I got an email from Trustpilot saying Internxt had just flagged my review as "not based on a genuine experience" and asking me to send documentation within 3 days or the review goes offline.
Think about how many people get that email, do not have the time or the saved screenshots to fight it, and just let it go. That review then disappears. Multiply that by however many negative reviews get flagged this way, and you get a cleaner looking score than the actual product deserves.
For reference, Internxt currently sits at 2.8 out of 5 on Trustpilot with 1,308 reviews, and their own page states they reply to only 28 percent of negative reviews. Their score has quietly crept up too, from around 2.4 to 2.6 over the past year to 2.8 now, while the same complaints keep repeating.
I still had the screenshots and the confirmation email saved from when it happened, so I sent them in and my review should stay up. Not everyone will bother. If you left a genuine bad review and get one of these emails, do not ignore it, reply with whatever proof you have, even a screenshot of your account or the support email thread counts. Do not let them quietly clean up their score at your expense.