🔧 Fixing The RG Rotate Crashing Issues
▲ 19 r/RGRotate+1 crossposts

🔧 Fixing The RG Rotate Crashing Issues

Finally uploaded a video detailing how to resolve the RG Rotate Crashes and sharing workarounds to resolve the issue (with no battery pull required!). Feel free to watch it and comment, and it applies to both the silver and black versions of the RG Rotate.

youtube.com
u/cyberkewl — 5 days ago

Do you have an RG Rotate that crashes/hangs the OS and/or g.co.app crashes?

Hi, as per title - do you have an RG rotate that crashes/hangs the OS and/or g.co.app (google services) that crashes (and then every other subsequent app just crashes and you have to restart the handheld)?

If you do, please state the color of your handheld (black or silver) and how often do you get the crashes? I have been getting it somewhat frequently but managed to work around it. Want to get an understanding on is this a widespread issue or just select few (and is it unique to the black RG rotate or also happens on silver ones).

See my previous thread for workarounds on the issue that has been working for me the past 2 days:
https://www.reddit.com/r/ANBERNIC/comments/1ty7vqk/psa_buying_from_aliexpress_will_not_give_you/?utm_source=share&utm_medium=web3x&utm_name=web3xcss&utm_term=1&utm_content=share_button

reddit.com
u/cyberkewl — 23 days ago

Do you have an RG Rotate that crashes/hangs the OS and/or g.co.app crashes?

Hi, as per title - do you have an RG rotate that crashes/hangs the OS and/or g.co.app (google services) that crashes (and then every other subsequent app just crashes and you have to restart the handheld)?

If you do, please state the color of your handheld (black or silver) and how often do you get the crashes? I have been getting it somewhat frequently but managed to work around it. Want to get an understanding on is this a widespread issue or just select few (and is it unique to the black RG rotate or also happens on silver ones).

See my previous thread for workarounds on the issue that has been working for me the past 2 days:
https://www.reddit.com/r/ANBERNIC/comments/1ty7vqk/psa_buying_from_aliexpress_will_not_give_you/?utm_source=share&utm_medium=web3x&utm_name=web3xcss&utm_term=1&utm_content=share_button

reddit.com
u/cyberkewl — 24 days ago
▲ 7 r/RGRotate+1 crossposts

PSA: Buying from Aliexpress will not give you support from Anbernic.com directly + My black RG rotate crashes often (with possible workaround)

Hi,

Just sharing a PSA as I bought my black RG rotate from Aliexpress and tried to get support from Anbernic's official support on anbernic.com, and they said they cannot provide support from 3rd party stores (even though I bought it from their Anbernic Official Store on Aliexpress).

My RG rotate has an issue where during charging, or when heat is introduced - the moment the screen is turned off (and wait for a few seconds to likely try to kick in android's deep sleep), triggers a situation where either:

  1. The entire OS hangs, pressing the power button doesn't wake the handheld up
  2. I am able to unlock, but g.co.app (Google Services) hangs and then a domino effect of every other app that I run (first or 3rd party), crashes and only solution is to restart.
  3. After restarting, if there is a reasonable amount (not a lot) of heat present, it will still behave with either 1 or 2 above
  4. Getting support from anbernic.com yielded the "We cannot support you as you purchased from a 3rd party store)" situation. The official anbernic store support on Aliexpress was not very good and had asked me to initially tried to take out the battery (and reconnect it) and try with a 1AMP charger (which doesnt make a difference). Then it gave me an update.zip and the update failed (likely because I had the same dated update as the zip which is 15th May 2026), then it even gave me an RG DS update image through Tiktok video/download and google drive (which was totally incorrect, luckily I didnt try as the moment I saw the filename it was incorrect). This was after I asked them to give me a non baidu.com link for the update.zip (which I managed to figure out how to download it luckily).
  5. My current workaround that i'm experimenting (pending monitoring the impact on battery drain) is to always have something running in the background - ex: playing a video/sound (on youtube) that has silence. Currently experimenting with this: https://www.youtube.com/watch?v=_VUKfrA9oLQ to see if it works. I think either my ROM is broken or there's some hardware issue on mine where the moment it triggers deep sleep, it doesn't want to wake up or puts the processor in such a lower power state that it cannot be woken up until you force restart (which works most of the time, but sometimes i have to force restart a few times for it to work, or even after restarting, g.co.app (google services) will crash and then a slew of domino effect on any other app running after that crashing until you restart the handheld again)
  6. I really like this handheld but I hope anbernic can fix this if it's the ROM/firmware related, or i'll just have to give gammaOS a try once it comes out.

Just wanted to share above with you guys, in case someone faces similar issue like me and dont want to go through the headache i've gone through, just to figure out what (sort of) works and what doesn't. And also to warn those that buy from Aliexpress - you get faster delivery and likely cheaper (saving on shipping) but you don't get the official warranty from anbernic's site directly.

Edit 7 June: Found a better workaround than playing a YouTube video in the background: You can try the trick that I just found out which is to install an app called "Wake lock revamp" (by darken) or "Wake lock - CPU Awake" (by taximet) and see if it helps. That's better than my original approach which is to play a silent video in the background on YouTube. However this (along with playing a silent video in YouTube in the background) will use anywhere between 2-2.5% of battery per hour because it keeps the CPU alive at the lowest speed at 614 Mhz. The plus side that I accidentally found out, was that when in the Wake lock mode (CPU at 614 Mhz instead of deep sleep) - the handheld wont be woken up through the shoulder buttons, so it makes it good to prevent accidental presses when its in a bag or pocket. If you use Wake lock revamp - choose "processor" as the Wake lock.

Original post in case interested: https://www.reddit.com/r/ANBERNIC/comments/1tu8tfq/black_rg_rotate_overheats_and_crashes_android/
Video of the issue in action:
https://streamable.com/0aftkm

u/cyberkewl — 10 days ago

Black RG rotate overheats and crashes android

I have been rocking the RG rotate polar black plastic version since Sunday (it's now Tuesday in my country). Love it so far except that it overheats and crashes android when you either charge with a regular 5V/2A charger or play a more CPU/GPU intensive game like virtua tennis 2 on dreamcast (flycast) where the game generates more heat on the handheld.

Anyone that has the black version specifically can confirm that they're facing this too? Saw a russian YouTuber facing similar things (random crashes on his black version, but the metal silver version for him is OK). Disappointed as I really like this black unit :(

reddit.com
u/cyberkewl — 1 month ago