▲ 30 r/ecobee

Public rant - Ecobee in app sales tactics

It’s getting to be a real negative for me. I don’t want ecobee security. I dont want filters delivered. I don’t need to be told about a sale almost every month. I value my personal private time. You should too.

I’m happy with your thermostats I have them in two locations with quite a few sensors. You have my money. Leave me be.

reddit.com
u/dangledingle — 14 days ago

Square Merchant Processing - What a POS

Oh my. Where to begin.

Square have moved to offshore support, telephone and chat, and it is a load of horse.

My issue is spurious fees that appear after we have produced end of day sales reports.

I've spent most of the day bouncing around first level support people who have very thick English accents whilst within crap quality muffled voip calls.
Everyone there are clueless. They have to talk to higher levels of support whilst putting you on hold many times, it's all a really dumb process. After being cut off 'accidentally' and I call in again and tell them the caseID I find myself having to repeat absolutely everything again. and again.....and again. All whilst talking to someone with broken English.

I'm now 5 hours in invested time, and I have got nowhere.

You disappoint me Square. You used to have decent support, I could call and have an issue resolved quickly and professionally. This? This thing you have given me to communicate with you is a clown show. I'm not kidding.
An absolute massive, steaming pile of manure.
Shame on you. This in not what I bought in to when we first started our partnership.

Square management read this please!!!

Now, who will recommend a different processor? Canada - Restaurant.

EDIT: Thanks for all the contacts / offers. I am now connected with a new processor. Bye bye Square!

reddit.com
u/dangledingle — 3 months ago

AdGuard VPN Client IPsec/IKEv2 - Is Firewalla MSP compatible?

I've been trying and failing to get an AdGuard VPN router IPsec connection up and running, even with AI assist. We have messed around with multiple configs in strongSwan format. Has anyone else got this working? IPsec is forced and is the only protocol option. Presently, Firewalla logs indicate an authentication error and not being able to find the cert (I'm not sure where Firewalla is storing the cert once uploaded - /etc/ipsec.d/cacerts/comodo.crt(?) My firewalla CLI skills are limited.

AdGuard provides the following 'router compatible' information to which I am trying to compile config, secrets and additional file:

  • Protocol IPsec/IKEv2 (fixed)
  • Server location (choice of 3 servers, I pick US)
  • Credentials
  • Username
  • Password
  • IP address
  • Remote server ID
  • Certificate: comodo.crt

I can offer more details into my attempts, if it is worth explaining.

reddit.com
u/dangledingle — 3 months ago

Any upcoming offers?

Hello,

I am interested in full control and was wondering if there are any planned future offerings of discount / promo's etc. that you would be willing to share. I would be looking for lifetime or multi-year full control but am unable to at 60USD per year. Thanks!

reddit.com
u/dangledingle — 3 months ago