r/ecobee

I’ve been seeing Eco+ come up regularly now when trying to adjust the thermostat and obviously to do so, I’ll need to disable it for the day or else it wouldn’t change.

As of the last few days, I’ve been waking up to some really low settings. This morning in particular, my thermostat was set to 18°C when it was 6°C outside.

My girls woke up cold, and as much as I enjoy it being cool, this is a bit over doing it?

How is this suppose to save on energy?

My Ecobee 4's wifi is starting to fail. My firewall notifies me when the MAC address drops off and I see the no cloud icon on my ecobee. I normally just scroll through the menus to add it back. It finds my wifi and goes through the process. It usually last a week or so and then drops off again. Not an issue as I work mostly from home. But when i'm in the office or on a business trip, it makes it difficult to be tech support for the family remotely. Soooooo I'm thinking about replacing it with the new Ecobee Smart Premium. I like the ecosystem and the app. I still have a working remote sensor and the new one comes with another one.

My ecobee has been with me since June 28, 2017 as that's when I purchased it from Amazon.

Thoughts? I mean it's almost a 9 year old piece of tech. Not too many pieces of tech that's 9 years old and still running.

Thanks in advance.

I have an ecobee lite and the threshold settings for heat and aux heat worked very well for me over the winter. Now we are in summer and I have a 2.0°F cooling threshold set with a 74°F scheduled temperature, and it just isn't working. The scheduled temp is set for 74°F and the temp reached 76.0°F (beestat.io includes decimal places, the thermostat and app round up/down so thresholds are hard to troubleshoot), but no a/c...

12:35PM - 76.0°F
12:45PM - 76.1°F
12:55PM - 76.2°F
1:30PM - 76.9°F

1:42PM and the temperature on the thermostat is 77°F (beestat.io says 77.0°F) and the a/c has just turned on. So the thermostat seems to think I am setting a 3.0°F threshold, but I checked yet again and it's reading 2.0°F as I set it and checked several times in the past few days. Why the 1°F variance? Are there other settings affecting the a/c from not coming on to the 2.0°F threshold I've set and instead waiting for it to be a 3.0°F variance?

Smart recovery is disabled for both heating and cooling - saw this might interfere in another post's comments.

Does anybody know the average wait time for the website support? I havent been able to connect my room sensors to my ecobee 3 and when i called they said the call queue is full. So i sent a message to their website chat but its been 10 minutes with no response

It looks like Ecobee is down again after having an outage on May 18. Checking today (May 19) and getting a technical issues banner.
I cannot use the IOS mobile app, nor the www.ecobee.com website.

Hi all,

A few days ago, my thermostat, ecobee3, just went dark. I turned off the breakers and the switch next to the furnace, turn them back on, but I got nothing. I took a multimeter to the wires and I was getting 26 volts. I had a chat session with ecobee where they had me manually connect two of the wires and the fan came on and as soon as I took them apart, the fan would stop. They determined that the ecobee unit itself was broken. I have also replaced the 3 amp fuse on the furnace. I opened the AC unit to look at the drain pan and it’s dry.

I ended up buying another ecobee and when I put it in, I have the exact same result, no power to the thermostat.

Aside from calling a pro what else can I look at?

Rcf2417stamca and r802pa075417msa are the model numbers of the ac and furnace.

Thanks

Yeah I don't want to buy new sensors to put in the same rooms. How can I map them to ecobee thermostat specifically for air conditioning. Thanks.

If not is there a workaround?

See the Privacy Notice here: https://www.ecobee.com/en-us/privacy-policy/

excerpt:

Disclosure of Your Information

We may disclose any of the personal information that we collect or that you provide us:

• To our subsidiaries and affiliates.
• To contractors, service providers, advisors, and other third parties (including technicians) we use to support our business.
• To Program Administrators in relation to eco+.
• To data analytics providers to help us market, troubleshoot, and provide information about the ecobee Services.
• To third party sponsors of sweepstakes, contests, or promotions in accordance with any applicable rules provided at the time of entry. Additionally, we may post winner’s names publicly on the ecobee Website.
• To marketing providers that help us target advertisements to individuals who may be interested in learning more about the ecobee Services and who help us supplement personal information we already have about you.

So I have my AC comfort settings at 72 during the day and 70 overnight. It holds temp pretty solid all day, but I've noticed right around ~5 PM the past few days, the thermostat goes up to 73 and just hangs there and never drops below. And the AC will run continuously and never shut off. The temp will never go below 73 not matter what I adjust it too. Last night it went up to 75 and got hung there.

But then by ~6:30 AM it's back to the right temp and cycling back on and off again. Everyday, for the past several days. I've had the Ecobee for 3 years now and it's never done this before. I've never messed with any settings. Is there some update or some setting that is causing this?

It logged me out now it won’t load

Just got a new Ecobee and trying to figure it all out. Was a nest user, but they discontinued support of my nest thermostat, so switched to Ecobee.

I have the thermostat in my dining room and a sensor in my master bedroom. The thermostat is set to 69, but the sensor in my master bedroom keeps showing 75. How do I get the upstairs bedroom cool like the downstairs thermostat? I have the registers mostly closed downstairs trying to push the colder air upstairs. But, it just doesn’t seem to be working. The A/C just doesn’t seem to stay on long enough to get the colder air upstairs. I don’t use any schedules because I work out of the house and we are always home.

Thanks in advance for any advice.

1. I have updated my iPhone app
2. I have logged in to the online account and changed location and back again
3. Thermostat is still an hour behind
4. Thermostat has strong WiFi on a mesh system with 1GBs connection
5. I can change my iPhone temp settings and nothing updates on the thermostat
6. The online account looks correct and shows the same temp adjustment on my iPhone app
7. I tried changing the thermostat name on the device just to test if it was going to show the change in the online account, and it DOES.

I’m at a huge loss here, and really frustrated. Everyone else is like “just login online and set your time zone, it fixes everything!”. It literally doesn’t do anything. They have no daylight savings adjustments, either, since I’m sure it’s tied to your address.

The only thing I can think of is some firewall issue when I upgraded to fiber a few months back. Running out of options. Any help would be awesome.

CT here, mild Spring and last night was the first time we ran AC for cooling. Turned cooling on at 6pm and went to bed at 10pm our home was about 74F, at 1am I woke up sweating and the bedroom was 84F and I felt warm air coming out of the floor registers.
Off to the basement I went and found our propane Combi-boiler tankless running and air handler was cooling and heating. I rebooted the Tankless, shutoff the breaker for the AC and airhandler also rebooted the Ecobee. Turned everything back on and waited, yet the Tankless was still getting a signal to heat. In my frustration found and disconnected the 48v communicating wire between the tankless and air handler. That did stop the heating.

This AM I called the HVAC company that replaced the combo-boiler tankless after Thanksgiving 2025 and they are trying to get out this week. We have cooling and hotwater to shower and wash dishes.

We've been in this house for 5yrs and installed Ecobee tstat within 2-3months after moving in. This is the first time something this weird has happened.

I looked at Beestat and I see the spike in indoor temperature from 11pm to 130am but there is no heating data only cooling.

Any other ideas?

I got 2x ecobee premiums from Costco. I replaced some older Nests. Pretty straightforward install. Both of my thermostats display super low temps while the ac is running. How do you fix this? Never had this issue with the Nest. I have sensors in other rooms so it messes up the average and I have HomePods in many rooms so I know the thermostat temp is way off.