r/ecobee

Our ecobee thermostat hasn't stayed connected for two days in a row since its installation 5 months ago.

Trying to get service or support is a complicated supper well crafted dsigned maze of dodging.

A mistake for an expansive gadget disguised as next level technology.

I have a house with 2 hvac systems, 1 being a 3 zone, for a total of 4 thermostats. I put 4 smart thermostat premiums in the house because I wanted the feature to turn the system off if a door is left open. All of these devices have been installed over a month. When I first installed the thermostats, one of them was registering 5 -6 degrees below actual. I have validated though through the secondary sensors that came with the unit as well as a hand held thermometer. 1 out of four, no big deal. I adjusted the settings to artificially bump up the temp in that unit 5 degrees. Things work fine. Now, after a couple months, 2 more of my thermostats have the same issue but with an even bigger differential. They are reading 10 degrees too low. Do I just keep manually bumping up the temp in settings? Why are the thermostats so unreliable vs the remote sensors? Has anyone had luck with support sending them new units if theirs are not registering temperatures correctly?

My family room is usually warmer than the other rooms. Is there a way to have the family room sensor participating without the other sensors participating by programming a certain time of the day for the family room and later have them all participating at a later time?

Hello everyone,

We’ve been having constant high humidity alerts for exactly one week and I can’t pinpoint the reason why. This has happened in the past and my dad suggested we set our fan to running every 30 minutes per hour (was running every 10 min per hour before that) and that seemed to fix it - I had also turned our wall humidistat off which was originally at 45%.

That was 2 months ago and just in the last week we have been having humidity issues back to back where ecobee shows it at or above 70%. We noticed it first when it had rained a lot this one day and thought it would go down In a day or two but it didn’t. We live in an executive townhouse and are sandwiched in between two other townhouses. Our ecobee is on the wall facing our neighbours (not on an outside wall).

To troubleshoot, I decided to see if the fan setting went back to run 10 minutes every hour and for some reason it was (we had changed it to 30 min every hour as mentioned earlier) so idk why but I decided that maybe the fan needs to keep running indefinitely to “dry up” the moisture. I left it on like that overnight and nothing changed and I did some research on that and apparently that makes it worse lol. So I’ve switched it back to 30 min every hour and it’s been like this for a day now but still no change. It’ll fluctuate and go down to 62% at the lowest but then go back up to or above 70%.

Weird thing was that I plugged in a nanny cam in our lounge where the ecobee is (it has a humidity sensor) and it gave us a reading of 52%. So I don’t get it.

Anyone know what to do?

Been noticing my thermostat isn’t going to away mode anymore and looked at settings and the geofencing option is gone. How will it know I’m away?

In the threshold settings online, I see an option for compressor min off time. What is this?

I have a heat only furnace. Will this setting let me avoid short cycles and let my unit stay off until the min I set?

In my installation settings, I don’t see this option. Do you?

https://support.ecobee.com/s/articles/Threshold-settings-for-ecobee-thermostats?language=en\_US

So at end of the day as it cools off I open my doors and windows to let the cool air in and I set my thermostat to off.

However come 8:00am the thermostat turns itself on and fires up the heat blasting hot air out all the open doors and windows.

I mean I get it I have schedules set, but I thought “off” meant “off” and ignore schedules hot or cold it’s not like it’s cold enough to freeze my pipes on a middle summer August morning during a week of 90 high temps.

What am I doing wrong. How do I stop this thing from being on when I have it turned off…??

Before you say it, YES I PLUGGED THE WALL HOLE, both behind the mount and on the terminal side of the mount...no air from the wall. Yes, I have all settings turned off-- no humidity correction, no power grid/time of day based stuff. And no, I'm not spending another $100 on a remote sensor! Ecobee support is now sending me a new unit after showing them pics of the hole plugged, etc...however with all the people reporting this issue, I'm not hopeful. That said, I am impressed with their chat support, and do notice when companies have good support.

One of the main jobs of a thermostat is to read the air temperature, and my Ecobee fails at this modest task. I left the Honeywell dumb thermo it replaced on the wall next to it, as well as another thermometer. They always agree. The Ecobee on the other hand varies depending on the time of day by as much as 4-5 degrees. Most of the time though, it's off by about 2-3 degrees, which is enough to notice and feel uncomfortable. In the heat of the day, like 4pm into the early evening, it always reads too high, so doesn't cool enough. During the coolest hours (night into morning), it reads to low and cools too much. This makes the internal correction adjustment useless, as I was constantly going either up or down from 0.

Since I've lived in this house, two other thermostats have existed in the same location (without the wall hole plugged lol), and were totally accurate.

So, if the new unit is accurate, we will know that there is a potential QC issue, if it's inaccurate, we could say there is a design issue.

Someone has a deal for Ecobee 4 with 4 sensors for $120. Is this a good deal today?

How do I set a schedule to turn off the thermostat at a certain time each day?

I tried setting a schedule for the temp to go to a very low temp at the time which effectively would turn it off.

But the schedule is not letting me keep the other time slots empty.

I want it to turn off at 4am each day. I set the schedule to go to low temp from 4-4:30. That should be the end of it. But it’s forcing something to be active right after 4:30. There might be days I need to turn it on at 6am or 9am.

I don’t want to have to setup a whole comfort setting and even if I do it doesn’t offer and on off option I can only set the temps

There must be a simple way for me to do this ad hoc?

Recently my AC unit literally just stopped blowing cold air... got up there and checked unit .. my ac compressor was cookin!! Tech came and checked it out officially..told me hes notice few of these failing and causing the compressors to stay on even when unit is off!! Just curious if anyone else has experienced a ruined brand new ac unit when dealing with these ecobees

My unit is electric heat pump 2yrs old (american standard)