r/ecobee

▲ 1 r/ecobee

External Transformer on Ecobee (essential, enhanced or premium)

Since Ecobee thermostats do not have separate Rc and Rh terminals, do they support using an external transformer for power? Thx!

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u/CTX_Traveler — 5 days ago
▲ 2 r/ecobee

Random shut off

We've had ours installed for about 2 years and once we got the settings the way we wanted, we hardly touched the device. Then yesterday I noticed the screen was off and it was offline from the app. Strange. A couple double taps to the screen and I got the "hi" prompt and it came back. Is she toast? Did I miss a setting or update?

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u/sstinch — 6 days ago
▲ 0 r/ecobee

How do I re-enable hold

My thermostat seems to have exited hold and entered "Home" mode.

Since there is no way remove/delete this, how do I set it back to permanent hold? I can not seem to find the option in the app.

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u/ahj3939 — 6 days ago
▲ 1 r/ecobee

Door sensor shows open when the door is closed

I change the battery and the sensor still shows the door open when it’s closed. So I thought the sensor was bad and got a new one just installed that and it still shows the door open when closed. Anyone encounter this?

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u/ObjectiveLynx1387 — 6 days ago
▲ 1 r/ecobee

Help with compatibility

Is the ecobee thermostat compatible with my system. It is a mini split system attached to a 15 amp breaker. Pictures of the wiring on the mini split and thermostat are below. What exactly am I looking at? What do each of the wires mean? Why are only two wire connected? It doesn’t seem to be the standard setup. If ecobee isn’t an option are there any other?

u/That-Location-4153 — 6 days ago
▲ 4 r/ecobee+1 crossposts

Smart Recovery Issue

Recently I've noticed an issue with Smart Recovery on the Ecobee thermostat that controls my upstairs heating/cooling. Since this area of my home is normally unoccupied during the day the comfort setting is set to away with a cooling set temperature of 82F. Typically smart recovery will kick in an half an hour or so before the home setting to cool the upstairs rooms to the desired temperature for comfort.

Recently however I have noted that smart recovery is kicking in many hours in advance of the 'home' temperature being required and at set temperatures well below the cooling 'set' temp (see first attachment). Furthermore, it seems like the cooling cycles, i.e. it reduces the temperature by a few degrees, switches off and then when the temperature rises cooling kicks back on.

I talked with ecobee support and they suggested that something must have changed that is allowing more heat into the upstairs area and hence the thermostat believes it is going to take longer to cool. In addition they delete the 'database' that smart recovery uses to decide when to cool however this has made no difference to behavior. They also suggested turning off smart recovery however this seems to defeat the purpose of having a smart thermostat!

As a temporary solution I have found that putting the thermostat on temporary 'hold' one degree F above the cooling set point serves to prevent the system kicking on in the middle of the afternoon (second attachment). However not only does this mean that I have to manually reduce the temperature before bed but also, once again, negates the benefit of having a smart thermostat.

My suspicion is that ecobee pushed a new firmware or algorithm to the thermostat and that is what has upset the smart recovery feature. Has anyone experienced similar behavior or issues in the past couple of weeks and, if so, did you find a solution?

u/cleverscott99 — 9 days ago
▲ 30 r/ecobee

Public rant - Ecobee in app sales tactics

It’s getting to be a real negative for me. I don’t want ecobee security. I dont want filters delivered. I don’t need to be told about a sale almost every month. I value my personal private time. You should too.

I’m happy with your thermostats I have them in two locations with quite a few sensors. You have my money. Leave me be.

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u/dangledingle — 14 days ago
▲ 0 r/ecobee

Heater turning on when set on cool.

The previous thermostat had an 8 wire connection so installation video leaves a few wires unused. First picture is previous and second picture is ecobee. Installing Enhanced version.

u/No-Cartoonist4848 — 14 days ago
▲ 1 r/ecobee

UX Mismatch, annoying

In my area we have power prices based on hours because of this I have configured a 3 hr block where the ac is set higher so I’m not paying premium to cool the house.

Lately I noticed that my air kick in about 30-45 min before the the schedule changes.

Ecobee calls it a Pre-Cool/Pre-Hear via the mobile app. But the setting can only be changed via the wall unit.

Good luck finding Pre-Cool/Pre-Heat

Looked through all the menus to discover it’s actually called Heating / Cooling Smart Recovery.

Not sure who manages the device vs mobile UX but you have some work to do.

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u/DIYTinkerMaster — 13 days ago