Customer service?
curious whats the quality of customer service at your crunch, specifically as it pertains to those at reception / front desk? my location is newish and I love the facility but im super underwhelmed by the lack of hospitality when I come and go as a regular. it’s not a deal breaker but i used to be a front desk gym girl pre Covid at my [different brand] gym and saying hello/making guests feel welcome/building rapport was the bare minimum.