r/CrunchGym

As the title says, I've basically been scammed by Crunch. I got sold a package that I was told by a Fitness Director, didn't exist and they still are charging me the usual package, even as I'm going through the process of canceling.

Basically, I went in for my Crunch KickOff and was told the 50% on the first month offer, then the usual afterwards. So it would be $90 the first month, and then $180 for the other two, since this was a 3-month contract. One training a week, for 30 minutes. I said I found that too much and asked for other plans, if they had something cheaper, essentially.

I was offered $90 for the first month, with all four weekly trainings, but then, my contract would differ in the fact that it would stay $90 the other two months, and I would have biweekly training. I also asked for it to be billed $45 every two weeks. The trainer and Fitness Director both helped come up with said plan and even drafted up the contract right then and there. Cut to a month later, I'm noticing I got charged $90 back to back, totalling $180 for that month. I call for this, get told the Fitness Director is busy and he will call me back. He doesn't.

I go in person. That's when I am told that the Fitness Director who made my contract was let go for botching contracts, and the current one, who used to be my trainer the one who agreed to that fake package even, tells me that directly in person. He even told me the package didn't exist. I'm still getting charged for the month even as I'm canceling. I just feel there is more I should be doing because they both literally lied to me. As I'm looking at the reviews of said gym too, others are reporting being lied to about their contracts by that first Fitness Director too and the gym is "handling" this by pressuring people to continue those contracts or to charge them for an extra month even as they go to cancel. I can't get a hold of corporate, and a talk with the gym has only led to them trying to sell it to me or gaslight me about it.

I saw previous advice to either go to FTC or BBB, but I don't even know where to start the process, or how to even file it.

Hi,

Silly question as I’m sure gyms might do them differently, but how do these classes operate compared to each other? Is one station focused, do you do everything in one spot, or do you get paired up with someone?

I’d like to try a class but having no idea what to expect is a little unnerving!

Thanks :)

Crunch Fitness, Kingston Ontario review.

I really wish i could like Crunch, but I'm going to cancel here and I recommend to everyone to FIND SOMEWHER ELSE!

Pros: Good machines.

Cons: It was 24hrs, now its closed at 10PM on Friday and 7PM Sat and Sunday. This is a BIG problem for me. Locker room space is terrible. The sauna doesn't EVER work. The sauna has been broken for like 5-6 months now.. No, Its not fixed, and hasn't been fixed for FOREVER now and the sauna was the MAIN reason I switched to Crunch. The place smells like pee, the water station tastes funky, and the music is AWFUL and always WAY too loud, louder than my headphones I have in and cranked up.

My wife and I were part of the people who signed up before grand opening, and have been going here since. (Was promised a swag bag and such for being a "founding member" of the club, and never got one despite asking and told I would.. okay no big deal, as long as the gym is good... well here we are). I've been trying to tough it out for months now waiting and hoping that they would fix these things, since the machines are actually good compared to planet fitness (where i used to go) and they have more cable stacks so no waiting for them when working out.. but its been getting really hard waiting for all these things to get better, and the hours change is the last straw for me. I went there today and they've just changed the hours AGAIN, so I arrived just as they were closing at 10PM, so I wasted 30 mins driving into town and 30 mins driving back, plus the gas for the trip. Very disappointed.

Pretty sure I saw someone else post about this exact same thing but I don’t think they got an answer.

I am trying to sign up for the $9.99 base membership because I know I’ll keep it for at least a year but every time I try to sign up online, it changes to the $15.99 month-to-month option when it’s time to pay. Has anyone else experienced this on their website? Do I have to go in person to get the $9.99 rate? Is it a glitch on their website?

Edit: Just had to close out my browser and reopen lol

I have the highest tier of membership because i want to bring my partner with me. They just turned us away because they supposedly don't let guests in past 5:30 on fridays? The gym is 24 hour. Someone please tell me if this is bullshit because we drove a while to get here. Last time I asked they said no guests past 8pm so we got here at 5:45, and this policy isnt listed anywhere that I could see. I kind of want to cancel my membership now. I do like the gym, but this is so infuriating and sketchy.

**it is worth noting that when i went to the crunch website to look for my home gym's membership policy, the page came up with a 404 error

Hi, I signed up for the $9.99/month basic membership. Went in to cancel after ~9 months, and was told that I could cancel on the app, but would have to pay the rest of the year. I asked where it says in the contract that I'm committing to paying a full year, and the staff couldn't point anywhere. In fact, the language on cancelation in the contract, to me, suggests that I can cancel at any point by handing them a request in writing. At this point, it's a matter of saving ~$20, so not the end of the world, but I'm wondering if anyone is aware of how 'real' the yearly commitment is before I bother trying to cancel early. Can I get out of it, or is there some phrasing that makes it yearly?

Is there any way to join Crunch for just one month? I wanna try out before goin in and the day pass thing is just weird to me

I currently have a gym membership with nice equipment, but I am looking for a new gym with a sauna, and crunch is one of the only in my area that has it. Only thing that I don’t like is the annual fee of $89, along with the monthly fee. Is it worth it to go through that for the sauna?

Thinking about switching gyms and wanted some honest feedback on the saunas at Crunch. I’ve been at LA Fitness for like 10 years, so I’m used to their setup, but my local community gym has gotten pretty chaotic and I’m debating between Crunch and going back to LA.

For those who use Crunch, are the saunas actually solid? Clean? Hot enough? Usually crowded?

A good sauna is honestly a decent factor for me after lifting 😂

Sooooo, as the title says..
I recently bought the base payment plan, and before I started working out they offered me a body scan??

But my payment plan didn’t offer it and making me meet up with the guy??
Should I do it? Or should I straight up not show up and have them bother me about it. . . 😭
Help plz

Apparently, I have until tomorrow to sign up for the new location promotion. Does anyone know the annual fee? For some reason, they don't make it known until after you sign up. I'd like to calculate my actual monthly totals with all fees baked in.

Hey guys.
Currently a Crunch member in S. Florida. I like it. Good energy, etc.

But about the same distance from my place is a UFC Fit. Also, their classes are more interesting for me and at more convenient times.

So the question is:
What do y'all think about Crunch <-> UFC Fit? Would love to hear your experiences either either/both.

I was never paid for the last two shifts I worked, does anyone know a way to contact Crunch Corporate because the website makes it impossible to find anyone to get ahold of. The shifts were back in March and I contacted the manger who said they would look into it but I never heard from them again. I emailed again Monday but no response. The franchise group also has no real contact info.

Any help is much appreciated