r/CrunchGym

It was really unpleasant having to listen to loud rap every time I went to the gym because 1 or 2 people at the front desk thought that everyone should suffer through their taste in music. Now the Crunch atmosphere is pretty much perfection. So 1000 times thank you for the improvement to everyone's workout experience.

I signed up for crunch under a promo and was never able to go due to moving and there not being a crunch in my area. I called and canceled my membership and thought all was well. Now all of a sudden I’m getting calls from debt collectors saying to clear the debt I have to renew a membership with crunch. I have never once stepped foot into their gym or used their service. This feels so predatory

Hi, I’m new here. I somewhat recently left a Crunch Gym location in New Jersey. I’m an Exercise Science major in college, and it took literally everything in me not to say something to some of the CPT’s. I understand that not every CPT goes to college or even majors in Exercise Science or a related field, but it is beyond concerning how much these certified personal trainers don’t know (at this location at least). Has anyone else had a similar experience with Crunch CPT’s? Or was it just the location I went to? 😳

*While I realize I don’t need a personal trainer, I enjoy learning from them which is really why I have one. I just have no idea what’s going on at that Crunch location that the CPT’s are so bad…

I scheduled my kickoff session on the app, and it says “session requested”. Does that mean the session is actually scheduled, or am I waiting for the trainer to confirm that they can do it?

I am I imagining that the following scenario would be proper gym etiquette?
I see someone wiping down the machine I’m going to use next so I go out my bag down and tell her I’m about to use this next and she acknowledges. I turn my back for one second to grab my water from the other machine and a lady comes in (with my bag right at the machine) and starts using it. Shouldn’t have the girl who used it last (using the machine directly next to it) have said that I was using it next?! I mean gym girlie code, am I right?!
I politely asked the woman if I could work in with her since my things were already there and she gave me an attitude saying let her finish her set. So I stood there right behind her until she was done.
The people at this gym have poor gym etiquette, right??

Hi all! I’ve been working out at home previously and doing Pilates and barre but I’m new to an actual gym (as in 1 month new lol). I have likely a silly question re: etiquette. This past week I’ve noticed some people will sit at machines or areas for 10-15 mins scrolling on their phones. If I see someone sitting somewhere I’d like to use for more than 5-10 mins and they don’t appear to be working out in the moment is it inappropriate to approach and ask if I can use the equipment? I don’t want to come across as impatient or rude but it almost seems like they’re just relaxing and scrolling something on the phone?

My second gym etiquette question - often the guys at the front desk have disappeared (maybe checking stuff somewhere else idk) but a few times I’ve come across a machine (typically glute bridge or hack squat) I want to do but I’m quite small and not super strong yet so can’t unrack the 45lb weights off it to move over elsewhere. If I see a stronger person nearby who does not appear in the middle of a set or occupied is it rude to ask if they might be open to helping me move the weights? I usually try front desk first but Saturday I waited 15 mins for one of them to come back up there so just wondering.

Thank you! I’ve been intimidated by the gym for a long time so I’m excited to finally be going!

To Whom It May Concern,

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Cult.fit Elite Membership

Validity: 12 Months, inclusive of a 30-day pause period.

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Due to unforeseen changes in my schedule, I am unable to utilize this membership to its full potential. Therefore, I am seeking a suitable individual to transfer it to.

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curious whats the quality of customer service at your crunch, specifically as it pertains to those at reception / front desk? my location is newish and I love the facility but im super underwhelmed by the lack of hospitality when I come and go as a regular. it’s not a deal breaker but i used to be a front desk gym girl pre Covid at my [different brand] gym and saying hello/making guests feel welcome/building rapport was the bare minimum.

What's the vibe for this gym? I've been using planet fitness but is it about the same environment, or is it more gym bro oriented?

My Crunch just recently opened in the past year and I know Crunch has no official camera policy for the gym floor. I also understand that recording yourself to assess your form is critical. I also know people may even record themselves for their socials.. whatever, that’s fine.

However, a few people at my gym have started bringing tripods to hold their phones, some even with the selfie ring light. It was a minor annoyance for a while, mostly just having to make sure I didn’t bump into them or hit them since they usually place them in the middle of the walkway - but now, several people are recording their workouts/live streaming on TikTok while I’m there, each with their own tripod. I’ve tried adjusting the time I go the best to my ability, but each time, there’s always 3-7 people filming/streaming. Plus, my local Crunch’s social media is reposting things people post and tag them in, which not only says “yea, we’re okay with this behavior,” but actively encourages it.

What’s even more annoying is that some of the serial recorders/streamers is positioning his tripod with other machines clearly in the background. He went to record himself on a machine this morning and I was already using a machine next to him. He positioned his tripod where I was clearly in frame. I quickly stopped and moved along. I shouldn’t have to stop and move because I don’t want to be recorded for whatever he’s doing, nor should I have to ask him to position his setup at another angle. It’s just all around annoying.

I have two gyms, one powerlifting/bodybuilding type of gym and Crunch. I’ve never had an issue working in with someone at my powerlifting gym. But at crunch it’s like pulling teeth; why are people so abrasive to letting you work in at Crunch? Why such entitled behavior from these people?

edit:

you all just proved my point based on the comments you left. Looks like u/Nomad_Ginger18 is the only one who has real gym experience. Future tip if you want to move past the beginner stage; if someone asks to work in especially if it’s crowded, let them work in. adjust weights + machine pieces each set for each other.

Context: I signed up for what I thought was a once-a-week training session back in March. I delayed the start day by a couple weeks as I was preparing for a half-marathon and didn't want to start weight training till after. After my Half-marathon I had partially forgotten when my start date was and after some time Crunch called and asked if I wanted to schedule a session and it was at this moment, I found out the trainer that had recruited me had quit. No biggie I just got a new one.

From March till August, we did one 30-minute session a week.

About 3 weeks ago my trainer stopped scheduling my sessions and went radio silent. I am then contacted by a training manager again asking if I want to "continue my training". I say no as I am annoyed and ask to cancel. Of course, I have to come in person to cancel and the first time I try to cancel nobody there is able to help me. I come again later in the week and someone is able to help me. They tell me I still have some sessions left on my account. This makes sense since I haven't received any training for almost 3 weeks. He tells me I have 25 TRAINING SESSIONS LEFT. I am completely confused and ask how this is possible. Turns out I was getting charged for two training sessions a week since March not one. My trainer NEVER mentioned this, and I don't remember signing up for twice a week. I asked multiple times if I could get refund, but it was a firm no. The cherry on top is I am getting charged again next week because of some10 day cancellation window policy. So I now have 29 training sessions that i have little to no interest in using.

All this to say does anyone have any legal or financial advice for trying to get a refund?
Small claims court? Charge back?
Or do I just accept my fate and learn from an expensive lesson?

I do not recommend that anyone should use personal training at Crunch. Once you sign on the dotted line you are doomed!
Late last year i started to usr a personal trainer at a Crunch gym (Cherrydale, Greenville, SC). All was well until i got injured in my lower back. My trainer was great and genuinely tried to help me, but he saw that i was going to need physical therapy before i could continue. He resigned shortly thereafter and i went and had several x-rays & MRIs done. I even shared my results with the head of personal training there, in writing! So they knew i had to step back.
But recently i have been getting threatening emails and phone calls from Aldi, bill collector, saying that I owe them $1200 for personal training that I never received! No missed appointments, no personal trainer assigned to me, no notices until now! They knew I couldn’t come in until I finished my PT!
Such a scam! Don’t fall for their personal training scam!

All I see here is people trying to cancel their memberships and complaining about being charged.

Meanwhile, I’m a gym rat who hasn’t gone a single week without hitting the gym in the last four years. I just joined Crunch, and during sign-up, everything—including when the annual fee would be charged—was clearly explained.

So, as someone who isn’t planning to try the gym for a few days and then immediately cancel, can’t I just be a happy Crunch member and enjoy the gym?

Side note: I used the 3-day free trial before signing up, and the gym honestly exceeded my expectations.

I’m curious if anyone else has noticed this.

Over multiple evening visits to Crunch Melville and/or West Babylon, I’ve observed a few individuals who seem to spend extended periods of time walking around the gym, pacing, or sitting on machines without actually working out. In some cases, it appears they’re paying more attention to other gym members than exercising.

I’m not accusing anyone of wrongdoing, and there may be innocent explanations. I’m simply asking whether anyone else has noticed similar behavior or had any experiences that made them uncomfortable.

Please don’t post names or personal information. I’m only interested in hearing other members’ observations and experiences.

Received a demand letter from my Gym membership that I didn’t use even once. I paid initial and membership fee for a month and didn’t use or go to the gym once.

Do I need to worry about the demand letter that was sent to me via email?

I’m moving back for school and need to cancel my membership. My contract says the only ways to cancel is if ur dead, physically unable to excercise or the location shuts down. HOW DO I GET OUT OF THIS.

UPDATE: just went and cancelled in person and it literally took less than 5 minutes. They didn’t even ask where I was moving or anything. We’ll see if I get charged again after a month.

I purchased my membership mid June of 2026, and I expect to stop going to Crunch by late September 2026. So I'm a bit unsure about when I should cancel. I cancelled last summer but I still had access to the gym for a while afterward... which was a waste because I was not able to continue going. But I don't really remember the exact details of that. I don't want the same thing to end up happening and then I waste money again. Any input is appreciate!