u/djasonpenney

Rabbit ears on the TV set strictly optional…

I’m trying to recover data from an old QNAP TS-419P and want to be really careful before I do anything stupid. It's my family photographs, and we haven't been able to access is (my techy dad passed a few years ago).

The NAS is showing up in Qfinder. It’s running firmware 4.3.3.0404 / build 20171213. I can ping it, and ports 80 and 8080 are open. The browser login page loads, but when I try to log in I get:

'Login failed. There was no response from the server'.

I did the 3-second reset and got the single beep. Since it’s QTS 4.3.3, I believe the login should be admin/admin after that, but it still gives the same 'no response from server' error.

The main status light is flashing red/green, and one of the drive bays appears to be flashing red. I haven’t removed, replaced or reordered any drives. I haven’t initialised, formatted, factory reset, or updated firmware.

I’m mainly trying to recover the data.. Does this sound like degraded RAID/a failing drive causing QTS to half-load? What would be the safest next step here?

Going to contact qnap before I do anything, but wanted to check here too.

https://www.fastcompany.com/91542655/bitwarden-scrubs-always-free-and-inclusion-values-from-its-website-as-longtime-execs-step-down

Not sure how important any of this is, but I thought it was worth passing along…