u/dkb_wow

We've been with US Cellular for almost 30 years. I realize they've moved to Tmobile and we've updated the sim cards in our phones. The US Cellular website says our account has been moved to Tmobile but after making an account on the Tmobile website, there is no record of our US Cellular account. And I've never received a message from them confirming the account has been moved. They have no record of our numbers, phones, service plans, etc.

I've been using the Quick Pay form on the US Cellular website for nearly a decade, but it apparently no longer functions as of this month even though it says bills can still be paid with it. I paid the bill with it last month without issue. So what do I do? Am I going to have to go to a Tmobile store just to pay my bill now? The closest store is 2 hours out of town since the local US Cellular store was shut down a few weeks ago.

Update: To all the people that insulted me and called me dumb instead of offering help, it was the web browser I was using that wasn't playing nice with the US Cellular website. I swapped to Firefox and was able to submit the payment. Thank you to the one kind person that DM'd me that suggestion.