Very unfair, Fair Usage Policy whilst Roaming?
I travel quite a bit for work.
September was 3 weeks out of the country.
I have a 100GB package which more than covers me.
Last month I received a text whilst roaming that I’d used all the 25GB of data which I was allowed to whilst roaming.
When I spoke with Vodafone, I explained that I knew I had got to the end of my data plan for roaming and wanted to add more.
The guy on the phone kept repeating that I had plenty of data left, but it was the FUP which was blocking me.
I explained I had no roaming data left; but he kept repeating that I DID have data left, just the FUP was kicking in….. maybe this went on for ten minutes…
He claimed there was no way for me to get more data whilst abroad…. I couldn’t buy a bolt on or anything.
He helpfully applied a data boost (unlimited data for 30 days) which then he said “oh this won’t work outside of UK”
Any ways. In the end It was me who suggested I took my spending cap off and I used data £3/GB or whatever.
It just seems crazy that;
A) 25 GB is where the FUP sits. (I was roaming on Vodafone De!)
B) there’s no option to add another 25GB.
C) I understand the foreign usage cap for unlimited
Plans - as they must receive a charge from the local provider, who can’t always be Vodafone.
Anyone got any suggestions on how to get around this. I used 40GB roaming and 10GB in the UK last month.