u/donk12777

I submitted a dispute on May 28 for a pair of headphones that failed to get refunded to me. The merchant, Globale Electronics SA submitted a rebuttal 12 page form basically making in false accusations saying they never received the item. I have UPS tracking proof the item was received and an agent confirmed they received this in the warehouse.

Discover originally ruled in the merchant’s favour. I resubmitted the UPS tracking evidence, screenshots of the item and also the email from the agent. I doubt Discover looked through this. They just said “we’re unable to change the outcome of this dispute.” I no longer have the item and am down $1620. How do I move forward with this legally since even Discover does not want to cooperate?

I submitted a dispute on May 28 for a pair of headphones that failed to get refunded to me. The merchant, Globale Electronics SA submitted a rebuttal 12 page form basically making in false accusations saying they never received the item. I have UPS tracking proof the item was received and an agent confirmed they received this in the warehouse.

Discover originally ruled in the merchant’s favour. I resubmitted the UPS tracking evidence, screenshots of the item and also the email from the agent. I doubt Discover looked through this. They just said “we’re unable to change the outcome of this dispute.” I no longer have the item and am down $1620. How do I move forward with this legally since even Discover does not want to cooperate?