Is this real or a scam?
I don't know how to contact Steam Support because I am locked out of my account. When I go to steampowered.com, it just gives me a red error. I’ve been using Steam for a long time and never heard of them using a live chat to "investigate crimes.". Essentially, my only question is if this is a scam or not, and how to fix my PC.
- A Few Days Prior
Some random Ukrainian guys added me on find friends CS2. That is why I downloaded Faceit. Every time someone joined their lobby, this one dude said, "hey, do you want to play with us" like some scripted robot. He was a real human though, but he just said it in the same tone and delivery every time.
I forget if I clicked their Faceit link or if I just searched it up. They brought me to an official Faceit Discord and pasted the link etc. I thought I checked the link, faceit.com. I remember explicitly spelling it out to check if it was safe.
We ended up not playing because I had to reset my PC to fully download Faceit. By the time I got back, there were only two people in the call. One left, then the other one said he had to reset his PC. He messaged me a few minutes later saying there is a complex problem with Faceit he doesn't know how to fix in cmd and it will take a while, then never messaged me again. It sounds pretty sketchy but might just be a coincidence.
- The Current Steam Situation
- Account Status: I'm locked out of my Steam profile on desktop. My pfp is removed. On my phone, my account looks fine besides the pfp, and there are no alerts.
- The Login Location: There was a login to my account from "banska bystrica, banskobystricky kraj, sk", which is a town in Slovakia?
- The "Support" Message: The guy messaging me says that a trade I did for a csfloat BS Shinobi was with a criminal fraudster or something. He is making me answer all of these security questions and calling me "sir" in a way that reminds me of an Indian scammer.
- The Info I Gave Them
He was asking me for personal information like my full name, my location, and the last digits of my card, and I gave it all to him. I don't think they can really do much with the info I gave him. I just thought he kept asking because I couldn't fully remember or give good answers to the basic security questions.
- The Tech Problem & Symptoms
Shortly after downloading that Faceit file, I started getting these 524 Cloudflare errors on security-heavy sites like AI Gemini. Also, it won't let me complete Cloudflare captchas. I don't know if I did it from a fraudulent link or site. Maybe they have kernel-level access to my computer, I don't know.
- What I Have Already Tried
I am posting about it because I already tried the following steps, and the issue is still here plus the Cloudflare errors:
- Reset my API key
- Reset my password
- Kicked all devices off of my account
- Repaired Windows
- Flushed DNS
- Scanned with Malwarebytes (32 suspicious files found including some named trojan in my program files)
- The Chat Logs (The part that threw me off)
Steam: "For reference, attached is the screenshot of the flagged transaction from our internal logs. No specific accusations have been made against you personally at this stage. I am ready to discuss the next steps. Please confirm you have reviewed the details and screenshot."
Me: "how do i know this is real?"
Steam: "Sir, please ask the question correctly."
Me: "?"
Is this steam guy trying to patronize me lmao? Any help or advice on what to do next is appreciated.