u/dubrx04

Just finished up a vacation to Greece with my girlfriend of 3 years. Last leg of the trip was 2 nights in Athens where I had booked a Suite at the Hyatt and reservations at a Michelin restaurant…setting up a great evening to propose to her.

Unfortunately when we entered our hotel room it was not the suite I selected. Turned out the communication was mixed up between Chase and Hyatt. My itinerary clearly shows the suite I booked and paid for. Hyatt clearly shows a different room.

This was a bit of a disaster on top of a terrible experience at a Michelin restaurant. I’ve talked to the Chase travel folks and have received no resolution/reply in over 72 hours.

What’s the best way to proceed?

Girlfriend and I are going to Greece for a friends wedding in Mykonos. Decided to extend our stay and spend 2 days each at Santorini and Crete. It’s our first time going to Greece and looking for recommendations on the best areas, activities, and transportation options. Cheers!