u/e22big

Bought the card a couple of day ago and try to install it on my PC and it just doesn't work. I've tried it without and without ACM, with and without 6 pins power cable - the card does turn on and show up on windows but I can't play any audio, if I run any audio file it will just freeze and not play any sound. Leave it long enough and the system wil either crash or the card stop working and the audio play with no sound.

It seems like a driver issue but I've uninstalled and restalled the SB as well as Sound Blaster command 3 times now and keep experiencing the same problem. Also I've tried (with the exact same driver), just popping out the card and put my AE-5 back in and everything works like a charm.

Anyone know what might have caused this issue? Is my card defective or is there any setting on Windows or Bios that I need to adjust to get it to work?

My system is 12700KF on Z690 motherboard (Z690 TUF WIFI Plus DDR4) and 5080 GPU, my ram are DDR4 and run at JDAC speed, the card is plugged into the 16x PCIE slot (run as Gen 3 x4 from directly from the motherboard chipset).

*something in my previous set up might have not been right because I do a full system reinstall, and also use a proper 8 pins cable straight from the PSU (use adapter to power it last time) and not it's actually working

Got a good deal on the card the other day so I finally pulled the plug after so long. I've always wanted this card but just couldn't justify spending on its price tag.

That said, I am barely holding to not just rant on how disappointed I am when I discovered that I have to use the ACM if I want the headphone output. I want AE-9 primarily because I already have AE-5 and want something similar with more connectivity options (primarily just need the Toslink-in slot), I knew that ACM is an option but I didn't realise I literally have to use it if I want to connect both the headphone and speaker for the card.

Is that all there is to it? Do I have to just bite the bullet and content with what I've bought or is there any other way to make this set up work without having to use an external unit?

I've been wanting to update BIOS on my motherboard for a long time but reluctant because other than XMP not working, everything had been perfect and I don't want to roll the dice when I was relying on my PC for work. Now that I have a number of back up system, I want to give it a try again just so that my RAM will work properly.

Was thinking to just go to the latest version of 4505 but heard some comment saying that this version caused issue with video playback or sort. Is there any other version I could try? Don't want to try my luck on different version of firmware if possible

Tried the app today and it's just taking control of everything including my logitech peripheral, even I am setting the app not (not sure if I did it correct though). I need G-Hub to function because I use the RGB to identify which macro profile I am using, is there anything I can do to get it to work?