Marriott Bonvoy account was accidentally created under my brother’s name years ago. Am I stuck? 1.5M Points
Looking for some advice because I’m in a pretty frustrating situation.
About 10 years ago, my brother created my Marriott Bonvoy account while we were working together. He handled all the travel bookings back then and accidentally set the account up under his name and email instead of mine. At the time it wasn’t a big deal, so we never thought much of it.
Fast forward to today, and I’ve earned around 1.5 million Bonvoy points on that account. I’m Gold Elite now and will likely hit Platinum by the end of the year.
The thing is, I’ve earned every single point. Every hotel has been booked and paid for with my credit card for my work. My brother hasn’t paid for a single stay. We just happen to have the same last name. A few years ago I called Marriott to see if they could simply change the name on the account to mine, since I’m the actual owner and user, but I was told there was nothing they could do.
I can prove every reservation was paid for by me if that helps. At this point I don’t want to lose the points or my status, but I also don’t want to spend the next 10 years checking into hotels under my brother’s name and having to explain the situation every time, or have him call to add me to reservations.
Has anyone dealt with something like this? Is there a department or someone higher up at Marriott that can actually help, or am I just out of luck?
TIA!