Top up/purchase reclaimed over 4 months later, Ace goes nowhere.
Hi all, my Genshin top up purchase made through Eldorado has recently been reclaimed/charged back leaving my primogems in negative. Does anyone have any advice? I keep getting nowhere with the AI chatbot Ace. Is there any way to get in touch with a human operator or dispute this through Eldorado, or will my only option be to dispute through my bank?