u/emrovski

I just moved to a new flat, and I wanted to get broadband, and whenever I checked any providers, they all showed that my flat is not serviceable. So I turned to Virgin Media, but when I checked from their website, by flat wasn’t even included in the address checker. When I called them up, they said my flat is not serviceable right now and that I need to register my interest.

The funny thing is, all the buildings next door get broadband from all the providers, even the one right next door, but none of the flats in my building gets any, including Virgin Media.

I ended up registering my interest to the system, but even though the building next door gets it, I still haven’t gotten any updates on the matter from them. And I believe because we’re the only single building that can’t get service from them, they probably won’t go into the effort of making a roadwork just to connect us up.

Does anyone have any tip on how I can get my flat get serviceable by Virgin Media despite this situation?

I recently moved to a flat in Marlow, and I’ve been struggling to get a broadband since. All the broadband companies I’ve checked showed that my flat is not serviceable, and asked me to register my interest. The only that were able to give me anything were TalkTalk and PlusNet, but they offered copper, with 12mbps down 1mbps up, a nightmare for a gamer.

I tried my chances with Virgin Media as well, but it ended the same as the other companies. They asked me to register my interest, so I did, and I called them multiple times after as well, but no updates yet. The funny thing is all the other building apart from mine seem to be able to get every broadband from all the companies, while mine gets nothing. Even Virgin Media gives to the ones next door, but none of the flats in my building seem to have broadband available. It’s like they just forgot about our building when wiring the network.

The only thing I have available to me is using mobile broadband, so I’m on Three now, but it’s been terrible as well. The building is completely made out of brick, and I’m on the ground floor as well, so I’m getting around -85dB at best. My ping jumps to thousands when I do anything else but gaming, so even opening a chrome tab is deadly.

I don’t know what to do at this point, I just moved here and I don’t want to move somewhere else bcs of broadband. I’m desperate for help, can someone please suggest something?