Fintiba didn’t pay out my money and now says my account has expired. What am I supposed to do?
I’m hoping someone can help me because I’m completely stuck.
I did not receive my monthly payout in May 2026. I always receive my payout at the end of the month, so when I noticed it hadn’t arrived, I immediately contacted Fintiba by email on 31 May 2026.
The problem is that they didn’t reply until 30 June 2026—a full month later.
Their response said that my account was in the “Waiting for Payment” phase because of insufficient funds received, and that my blocked account has now expired, so I need to close it.
This makes absolutely no sense.
I extended my blocked account around October 2025. After extending it, I deposited the required amount, and Fintiba even charged me the €89. Everything appeared to be processed successfully.
So how can they now claim there were insufficient funds and that my account has expired?
To make things worse, I’m currently not in Germany, so I can’t simply call them. Email support has been absolutely useless. And I can’t just take a plane to Frankfurt to confront them.
They also told me I now need to close the account. However, to close it and get my remaining money back, I need a release confirmation from the Ausländerbehörde. The problem is that none of the situations Fintiba lists for obtaining a release confirmation apply to me, so I don’t know how I’m supposed to get one.
I have other friends whose situation are almost the same. Only they have not been told to “close” their account and instead they were told to refill it to be able to extend it.
Has anyone experienced something similar? How did you resolve it? Any advice would be greatly appreciated because I honestly don’t know what to do next.