u/erica1064

Quick little storytime for anyone who might have hangxiety as well. I'm traveling right now, went out Thursday night solo, blackout around 3am at a random bar, I remember meeting a few people and that's it. I remember some guy slapping my ass and chatting with a bunch of people until like 7am outside of a random underground club. When I was in the cab home I realized I didn't have my purse, which had around $800 inside and the purse itself was an expensive birthday gift worth around $700. Of course it also had random cards and random things I'd put into there over the past 2 years I've had it. I got back to my hotel around 7:30am, not able to remember anything.

Thank God I still have my phone and passport, those would've been awful to lose. All of yesterday I've just been cancelling cards, then went to the bars I remember being at but of course none of them have it. (Second) worst hangxiety of my life. If you're currently hanging - at least you didn't lose your wallet/purse.

Hi all, I'd love to get the opinion of anyone who works in customer support and/or see if others have had the same experience. In short:

• I created my Bonvoy account last year.
• I created a "virtual card" on my banking app that I planned to use only for Marriott bookings, and put $500 or so on it.
• I saved the card to my Bonvoy profile.
• For whatever reason, this card stopped working after a couple of stays even though it still had funds on it. I would hit an "Unexpected error has occurred" message whenever I tried to use it. I spoke to Marriott support multiple times, they had no idea and told me to call my bank; my bank said they said they can't see any charge coming through from Marriott so it must be on their end.
• I left the card saved to my profile but just used another card whenever I made a booking, which worked fine. Whenever I made a booking I saw the old card was still saved to my profile.
• Fast forward to last week, I woke up to a bunch of notifications from my bank that the card I'd created for my Bonvoy account had 25+ attempted transactions on it, ranging from Florida to Nigeria to Saudi Arabia. They managed to spend the $100 or so I had left on there. None of these were Marriott or hotel-related, they were all random online stores.
• When I immediately checked my Bonvoy account, I saw that the card had been removed from my profile, but there were no other changes, including my ~100k points balance remaining intact.

The key thing that interested me was the timing - the card was removed from my account before I had frozen it or reported this to my bank. I am 100% certain that the card was still saved to my profile when I made a Marriott booking last week, so there was only a window of a few days this might've happened.

I'm pretty confused because if someone had compromised my Bonvoy account, I'm not actually sure the card is saved anywhere visible, plus they would've sent my points elsewhere right? I definitely might've tried using the card online somewhere else, so they might've got it that way, but the timing of the card disappearing from my account is confusing to me. There are no indicators that any of my other online accounts or info are compromised.