u/esquared87

I have CSR Business. So, I've been using Price Match for a couple months now and have used it successfully several times (have never had a denial of a price match so far). And, I'd like to share my observations and tips to the majority of you who have the personal CSR and are just getting price match (or will soon get it).

1. Nowhere in the terms does it explicitely say that if you book a prepaid (ie. The Edit) rate on chase, the competing rate must also be prepaid. Both of my successful The Edit pre-paid price match requests have been using competing pay-later rates. Even though the terms do say "exact same cancellation and refund policies", which could be interpreted to mean that a cancellation of a prepaid reservation is different than a cancellation of a pay-at-hotel reservation, Chase doesn't seem to be interpreting it this way. I believe it is because, for The Edit hotels, their cancel-by date seems to be the date that other sites use for the "pay at hotel" rate. So, nobody else sells a pay-now rate with a cancellation date that's the same as Chase's The Edit rate. So, denying a price match based on this would be a good reason for someone to start a class-action lawsuit for offering an "impossible" price-match program.
2. When looking for a competing rate, pay special attention to these two things: 1) the text used to describe the room. Exact match is best, 2) The cancel-by date
3. Expedia usually has the exact same room name and descriptions as Chase (I think Chase pulls it's data from the same place). So, when Expedia is close to the best rate, use their site as the price match so Chase can't find some minor difference in the room description. But I have used other sites successfully too. Expedia seems to be the most "compatible" though.
4. Always book a refundable rate on Chase if you're going to request a price match. That way, you can cancel it if Chase denies your request, and rebook on the cheaper site.
5. I noticed that many sites (including Chase) have a time of day on the "cancel-by" date. The price match rules don't seem to take that into account. As long as the cancel-by date is the same, they don't care about the time of day.
6. As stated by many others, in regards to The Edit bookings, the competing rate does NOT have to include free breakfast. In fact, if it does include breakfast, that would make it in inelligible rate according to the terms.
7. You MUST pre-pay the room if you're going to request a price-match. Pay-at-Hotel bookings are not eligible.
8. Always use an incognito window and do NOT log into your account to get the price match rate. It needs to be a rate Chase can verify without logging in. Sorry, this will exclude Costco I believe.
9. Chase will refund you the base rate difference. They won't refund you any extra taxes you paid based on chase's higher rate.
10. If you cancel your reservation after Chase approves a price-match, Chase will just subtract their price match from the amount refunded.
11. If you book a The Edit reservation with just $250 on your CSR card, and the remainder in points, and then get a $200 price match, you'll still get your $250 The Edit credit AND the $200 price match, much like other double-dipping things Chase allows.
12. Now that Chase has Price Match, it makes The Edit bookings a HIGH value even when you've already used up your $500 The Edit Credit (especially if you use points boost). You get the BEST refundable rate out there by just filling out a very simple form, and get free breakfast and $100 on-site credit. Only special member-only rates like Costco, of for people with hotel status which already gives free breakfast would be an exception. So, please stop complaining about how The Edit is worthless.

Share any other tips you may have discovered based on your experiences.

I noticed that so many people are hating on The Edit. Some even calling it useless. I recently booked two different The Edit reservations which were both great values.

1. intercontinental Halong Bay: $450 for two nights. I paid $250 on my CSR Business card plus 12k points due to points boost. Got my The Edit credit (had already used my IHG credit). No price match required since everyone else was charging the same price. But my "The Edit" rate includes free breakfast and $100 on site credit. Plus I got IHG points. Awesome deal!

2. Sofitel Legends Hanoi: $816 for two nights. Horrible price since others were charging $200 less. So, I paid $250 on the card plus 28k in points with points boost. And got a $200 price match credit in addition to The Edit credit. And got my free breakfast and $100 on site credit. But no Accor points. Still a great deal.

As long as you have price match, The Edit is a great value in every case I've used. And so far, Chase seems quite liberal on granting price matches. I even got one approved that was pay later when chase was pay-now (as required to get The Edit credit). As long as the cancellation policy is the same, they seem to approve mine. Nit sure if others are haviyyhe same experience.