Westjet agent just tore up the bag tags she printed and applied, because she took so long printing them that the baggage cutoff closed. Like literally, ripped the tags off our bags.
We paid for premium because it makes travel smoother and less stressful with kids, among other reasons. We arrived 70 minutes before our flight, stood in line for a few minutes, and then probably started the checkin process around 62 or 63 minutes before. Close, but also, fine. After weighing and processing our bags, printing 4 tags, when she goes to print the 5th, she glances at the clock declares, "it's past the baggage cutoff, I can't continue". And then no shitting you, proceeds to walk around to where the done bags are and rips off the tags.
I've never had someone cancel a checkin partway because they ran out of time. The rule we've always adhered to is that as long as you make it to the agent in time, it's fine, and if they're slow it's a them problem.
Add this to all the other reasons WestJet has gone to sh*t, and I think I will be going out of my way to avoid them from now on.