Quicksilver CS Fraud Prevention
I get a $0.01 credit that looks like it comes from a vendor that I have not dealt with for 2 years. I suspect someone is testing to see if the card is active. I lock the card and call Cap One. They say check with the vendor and see what they say. The vendor CS says they don't know anything about a one cent credit and verify no activity on my account in 2 years.
I call Cap One back today and report the problem again expecting them to issue a new card. The CS rep starts listing some dubious reasons why I might get a one cent credit from a historic vendor. I ask for a new card, they say just keep your card locked. I say I have a bunch of regular charges and they will be declined if the card is locked. The CS says unlock the card when you expect these charges?! I tell them I will unlock the card and report any fishy charges and the CS is fine with that.
Credit card companies used to take prompt action when you reported a potential fraud. Have things changed in the last 5 years? I have not had a fraudulent charge since around 2020.