Does anyone know if "Innocenia" is a bot or a person when emailing customer service? I'm at my wits end here. I'll include the email I just sent so you can get an idea of what I'm dealing with. Before anyone asks, these tests are wired with devices/equipment fully capable of 1800Mbps (2.5Gbps)
They've been out before and fit a new ONT and a new router, neither made a difference but I'm using my own set of mesh routers (MSI Roamii BE Lite) which worked perfectly up until a few weeks/month a go right around when they changed from BRSK to YF, it shouldn't have made a difference but that's literally the only thing that has changed here and I don't believe it can be a coincidence considering how well it worked before hand.
I've been running tests directly from the ONT box to rule out any equipment faults and the speeds are still awful. All devices are constantly buffering and loaded ping esp. is super high. I've also done tests from their router (Sagemcom Fast 5598) and my MSI Roamii's just to be sure and speeds are terrible no mater what, which makes sense since the speed at the ONT box isn't what it should be so the routers aren't getting the correct speeds from the ONT in the first place.
I'm really about to just cancel this since minimum guaranteed speed is 1800Mbps and I'm getting nowhere near that any more and for streaming and stuff the internet is useless. As I said up until a few weeks/month ago it was working as expected and was getting full speeds, zero buffering etc.
Here is how it used to be
EDIT : Reddit compression did a number on my screenshots so I uploaded them here