Beware! Stolen Pick-Up!
I made a pick-up order last night, with the intention of picking up my items at my local Sephora this afternoon. I get an email notifying me that one of the items I wanted was not available and I would be refunded that purchase. Totally fine.
Just before I was about to leave to go to the store, I saw that I had an email that said my items were picked up!! I'm thinking this just had be a mistake, so I call my local store. I tell them I received the pick- up email in error, but I was on my way to the store. The manager says she will look into it.
I get to the store and I'm told that some girl with curly hair, picked up my item earlier that morning. She said she was a "friend." Somehow this chick had my barcode (wtff!??!!) and it was scanned. The manager said she had a whole conversation with this thief, and even explained to her the Dior product that I wanted was out of stock in the store.
I was absolutely floored. This was a $140 purchase, and I was so upset. I insisted I have no friend that I sent to Sephora for me, and I have absolutely no idea how she had my barcode!! It made zero sense.
I was seriously so upset. Very luckily, the manager agreed to honor my purchase and the items I ordered were given to me, with the exception of a Laura Mercier powder (which was now sold out in the store) and the Dior product they originally did not have (thank god, because that was the most expensive item I wanted). She also gave me an Olive Young tote for my troubles, which was so incredibly kind of her! I'm so grateful she believed me and wanted to rectify the situation. I have nothing but praise for how the store handled this.
BUT - I am absolutely outraged that this happened and will never do a store pick-up again. I have no idea how someone had access to my barcode?! The only thing I can think of is that my account is somehow compromised. I have deleted my credit card info and changed my password.
I am going to call the corporate number and let them know this happened. Peoole can't get away with this!
I don't know how anyone can avoid what happened to me, but just wanted to make you all aware that something like this can happen.
To the thief - may someone steal something from you 1000x more valuable and with greater consequence than what you have stolen from me.
UPDATE: I reviewed the timeline of events.
Last night - received confirmation email, detailing that I have made a pick- up order.
Today: 11:52am ET received email that my pick- up order is ready.
Today: 12:06pm ET received email stating that my order was picked- up. The body of the email says the order was picked up at 8:55am (which makes no sense).
I was told by the Mgr that it was actually picked up at 11:55am. Assuming the time in my email is pacific time (for some odd crazy reason) and it is an error, then that means someone picked up my order THREE minutes after I received my email, notifying me that my order is ready. That is totally insane. Leaning towards an inside job, as some smart folks said in the comments.