u/fourfeet-teninches

Hi everyone,

I'm posting this here because Kaisori is a Bangalore-based brand, and I'm hoping to get some guidance from people who may have dealt with similar consumer issues.

Over the past few weeks, a group of us have connected through Reddit/Instagram after discovering that we were facing similar concerns with our respective orders. We are now 10+ customers, each with our own order and documentation. While our individual experiences differ, the concerns include delayed deliveries, defective products, pending refunds/replacements, lack of invoices, and prolonged back-and-forth communication without satisfactory resolution.

In my own case, I received a defective saree with a tear. The defect was acknowledged, and I returned the saree. Since then, I have neither had the saree returned nor received a final resolution, despite extensive email communication. I've already registered a consumer grievance, and it is currently under process.

Several others in our group have also taken different routes—raising consumer complaints, continuing correspondence with the brand, or pursuing formal legal remedies. We've been trying to understand the most effective course of action while keeping our communication factual and well documented.

At this stage, we're looking for advice from anyone who has experience with:

\- Consumer disputes involving online businesses.

\- Karnataka/Bengaluru consumer forums or commissions.

\- Successful resolution of similar cases.

\- Whether there are any local consumer organisations or legal aid groups in Bengaluru that can guide us.

If you've had a similar experience with this brand or have expertise in consumer law, we'd really appreciate your guidance. If not, please feel free to ignore this post.

For context, here's the ongoing Reddit discussion:

https://www.reddit.com/r/InstaShoppingFails/s/MiIiQ3jS29

Thank you.

Note: AI-assisted drafting for readability. All facts and experiences are based on my personal account.