u/frenchynerd

I am trying to migrate my data from Tvtime. I miss the minimalist and super efficient interface of tvtime.

I entered manually all the titles in the import section.

Some titles were mismatches. How do I just remove them?

The different possible status are very confusing. If I'm currently watching a show, do I have to also put it in the watchlist? If not, why does it allow a show to be at the same time in currently watching and in watchlist?

In continue watching, I'm also seeing tons of series that are already watched, I can't seem to find how to make them go away. The season is marked as watched but yet, the individual episodes don't seem to be marked as such.

If I mark a whole series as watched, will the new episodes appear in continue watching?

For upcoming series, if I want it to appear in new releases or continue watching when the first episode comes out, does the status need to be currently watching or watchlist?

I am in deep deep grief.

I opened my TvTime app and there was a popup announcing it would shut down on July 15.

I have been using this app for years. It was very exhaustive, including for Quebecois tv shows, and the comments section was so lively.

This app has been a major part of my daily life since close to 10 years.

Update Trakt has been the first app to properly work bug free after trying all the others repeatedly, it took one minute to import my data from TvTime. Everything seems to be working properly. Hope to find the TVTime family there in the comments section!

Last summer, the air conditioning was broken the whole summer.

I was planning to go this week, but we're going to have hot weather in Montreal.

Anyone aware of this issue has been fixed or not?

Je suis dans l'hôtellerie depuis une quinzaine d'années, j'ai fait plusieurs établissements. La période des vacances estivales vient de débuter, pour nous, c'est notre gros rush. J'ai donné une liste assez exhaustive de trucs et conseils l'an passé, mais je me suis fait dire que c'était trop long. Donc, je vous donne ceux de base, puis AMA, posez-moi vos questions, sauf ma région...

Les problématiques régulières qu'on rencontre à mon lieu de travail:

-Clients non-préparés pour leur check-in. La norme, c'est que ça prend devant nous la personne dont on a le nom sur la réservation, pièce d'identité, carte de crédit physique (tous les noms doivent correspondre), infos complètes des véhicules stationnés (marque, modèle, couleur, plaque). Ça peut être différent à certains endroits, mais c'est la norme de l'industrie.

-Clients qui ont des cartes Débit Visa et qui disent que c'est une carte de crédit. C'est une carte de débit, même si c'est écrit Visa dessus, ce n'est pas une carte de crédit. Pour certains hôtels avec des systèmes de paiement en ligne, ça peut passer, mais attendez-vous à ce qu'on vous demande un dépôt supplémentaire ou même à être refusés si vous vous présentez la nuit. C'est ben plate, mais on a des problèmes avec genre les 2/3 des gens avec ces cartes-là.

-Les clients qui n'ont pas bien lu les politiques d'annulation.

-Les clients qui n'ont pas indiqué le bon nombre de personnes dans leur réservation. Dans certains hôtels, si vous êtes plus que 2, ça peut changer le prix.

-Les clients qui réservent via Booking/Expedia puis qui veulent faire des modifications à leur réservation. Vous devez repasser par la plate-forme que vous utilisée, nous, on ne peut pas modifier ces réservations-là. Ouin, ça se peut que vous tombiez sur un agent au téléphone à dix fuseaux-horaires d'ici avec un accent incompréhensible. NE RÉSERVEZ PAS VIA RESERVATIONDESK point COM, C'EST UN SCAM!!!!

-Les attentes irréalistes selon la catégorie/type d'hôtel choisi et sa taille.

-Je ne vous suggère pas de prendre la route sans réservation faite à l'avance. À tous les soirs, l'été, on a des familles fatiguées qui se présentent et qui cherchent désespérémment une chambre. Si vous décidez de partir sur un nowhere, c'est possible que vous allez devoir aussi dormir sur un nowhere.

Sinon, posez-moi vos questions.

I brushed this topic during one of my previous tales in the past week, but since it just happened once again to me, I believe it deserves a full tale.

This is not a tale about a single event or a single person. It's a tale about several events, events which seem to happen every weekend, following the same scenario, and always involving a man aged between roughly 35 to 55 yo.

My hypothesis about why it keeps happening is that there may be a large chunk of men in that age group who have ADHD, or the attention span of a goldfish. No disrespect to people with ADHD. With some efforts, once you are an adult and know how to manage your condition, I know it is possible to extend that attention span so that it can extend further than the attention span of a goldfish, even with ADHD.

These men, from this age group, don't seem to have been able to properly manage their condition. And the prevalence of ADHD in that age group seems very high, more than for other generations. I am myself a man from that age group. Maybe it's because we have been one of the first generations to grow up with video games. Or we are one of the first generations who have been considered as spoiled. Or the first instant messaging software (ICQ, MSN, mIRC) have affected our brains, I'm unsure.

The scenario goes like this.

Man and wife enter the hotel. Wife steps up the desk while the man goes wandering around.

-Woman: I have a reservation for Matthew White.

-Me: Very well. You can fill in here on the registration the card the make, model, color, plate and Mr White will have to sign.

-Woman: Mattthhhhheeeeeeeeew which car are we driving?

-Man (from the other side of the lobby): black Ram pick-up (still in the Tonka phase from when he was 5 yo, I guess).

-Woman: Matthheeeew come here, I need the plate number.

Matthew comes slowly

-Man: Huh, what, what for? I dunno

He walks away

-Woman: Matthew, come back, I need the plate number.

-Man: oh

*starts shuffling in his wallet. Sees a butterfly far away. Goes away again to the other end of the lobby*

-Woman: Matthew! The plate!

*Matthew finally goes outside to get the plate number. Comes back, gives the plate number to the wife. Notices the BBQ in our garden area. Goes away to go look at the BBQ*

-Me: So, we will need the signature of Mr. White

-Woman: Matthhhhhheeeeeew come back here, I need your signature

-Man: Huh? What for?

He comes back slowly, looking all around, comes sign, maybe in the middle of the registration card, not even beside the word "Signature". He now notices the tables through the windows overlooking the garden, he probably thinks about the beer he is going to open soon there and goes away to look through the windows.

-Me: so, now, I will need the Visa credit card used for the reservation.

-Woman: oh, that's my husbands'. Matthhhheeeeeew come back here you are completely useless. I need your credit card!

Matthew comes back slowly.

-Man: huh? What for? Isn't it already paid?

He gives the credit card to the wife. He sees another Ram pick-up passing in the street or a motorbike. His attention is diverted once again and he goes to look at it.

-Me: So you will have to insert the card.

-Woman: Oh no not the PIN. Matthhheeeeeew what's the PIN?

-Man: 2-5

-Woman: No! Don't say it out loud, come here do your PIN.

Matthew comes to do his PIN and wanders off again as he just noticed the pool, while I explain to the woman the breakfast hours, where is the pool, where is the room, and I can finally, with a sigh of relief, conclude the check-in. Matthew will come back later to ask where the entrance to the pool is and what are the hours, but he will not retain the information anyways. Maybe Jennifer should keep Matthew on a leash. Or if Matthew really wants Jennifer to handle absolutely everything while he can go play, then he should ask her to reserve under her name and use her credit card.

School is off, and the second worst time of the year after hockey has started: the summer vacations.

The dreaded vacationers are back.

Lynda shows up at the desk and she's already all huffy and puffy. Lynda is from this part of the country, she is not American at all, but Lynda booked with a well known third party. A well known American third party. If you type thirdparty dot ca, you get the local version. But if you type thirdparty dot com, you get the original American version.

-"I've booked a room for $118, but in the confirmation email I received just after, it says $169. How come? This is OUTRAGEOUS!"

-Uh we don't have any rooms priced that low. This sounds more like USD than CAD.

-No no no no that's impossible. Look at my confirmation email. It's written $118 (CAD$169). Why is there a parenthesis and why does the price increase in the parenthesis?

-You were probably on the American version of the third party.

-No no no no no this is impossible, these are very shady practices, I booked here because it was less expensive. Also look, it wasn't even supposed to be $118, it was supposed to be $104, that's why I booked here!

(Please note that CAD$104 wouldn't even get you the cheapest rundown motel room in this area)

She then shows me a screenshot of the website of the American version of the third party with the different hotels in this town, and I see at the top our hotel, where it's indeed written $104.

-That shows the price... in USD... of the cheapest room available. But you booked a suite. It's more expensive

-Their display is so shady! All this is so shady! They cannot change the amount like that!

(For once, I don't believe the third party in question is really in the wrong here...)

-What would be the price if I would have booked directly with you?

-It would have been $149... CAD!

*Shocks and gasps and erupts and Pikachu face*

-Whhhyyyyyyyyyyyyyyyyyy? she ROARS.

-Well, third party reservations are expensive for us, we pay a commission on those, we want to incite people to book directly with us.

-Oh this is not right, this is not right at all, this is so shady, I am going to talk to them about this.

-...ok

I can only imagine her calling to call center somewhere far away... Let's say in fact somewhere that is about.... 10 time zones away from here... And arguing with a call centre agent with... a specific accent... how they are shady because they display the currency of the local version of the website visited and how it is outrageous that some hotels display lower prices than them.

As for our second tale for this evening. Our cancellation policy is free cancellation up to 3 days before the check-in. Not in hours. Days. 1-2-3. 3 days before.

Yet, this simple concept seems difficult to grasp for many vacationers. Every summer, we have thumping and stomping and yelling when vacationers want to change their plans at the last minute, despite the policy being very clearly displayed... everywhere.

I receive by email a cancellation for Saturday. We are Thursday. Let's count together. In one day, it will be Friday. In two days, it will be... Saturday. Does that make three?

If I counted well, this doesn't make three. So, I charge the card on file. Then, the phone rings.

"Hello, I tried to cancel my reservation for Saturday, but I wanted to verify if it worked."

"......You are aware that if you cancel a reservation for Saturday, you will be charged?"

"Oh? How come?"

"We offer free cancellation up to three days before the check-in"

"Yes, but we are three days before!"

"Three days before a Saturday, that's Wednesday."

"No!"

"June 27 minus 3 days equals June 24"

"Oh? No! But, uh, even if we wouldn't be three days before, how much would the cancellation cost?"

"The amount of the first night."

"But we are only staying one night"

"It's the full amount of the stay."

"But that's not fair!"

"I am not able to help you more at this moment."

I feel like this is going to be another summer with a whole lot of potential tales to post.

I posted recently on another sub about my bad time finding the right mattress for me.

I have scoliosis, a herniated disc and weight 150 lbs. If I sleep on the side on a plush mattress, I'm fine. If I sleep on the side on anything else, I'm destroyed, if I sleep on the back on anything that has not the exact right firmness level, I'm destroyed. I usually do well in hotels. I did well on a foam children made for children in a friend's guest bedroom during a trip to France last month.

In the past years, I have been sleeping with a Kingsdown innerspring mattress. It was the softest they had in store, but I hated it from day one, it never broke in, after two hours, everything would hurt, even when sleeping on the side. I added a memory foam topper which would allow me to sleep on the side but not on the back, so if I would turn during the night, my night would be over. And the sheets would slip all the time, it was extremely annoying.

I recently purchased a heavily discounted end-of-line Casper Snow. From day 1, it felt like a marshmallow, no form of support whatsoever.

I went back to the store (I cannot return it, only exchange). The seller made me try several mattresses which were all too rigid or too soft, except maybe a Casper Original Hybrid and a medium firm Sealy Posturpedic. the seller also told me the issue was maybe my pillow.

On my previous thread, someone inquired about my bed frame. I was using a metal bed frame and the slats were indeed too far apart.

I swapped it with a platform bed I had in my guest bedroom and spent a very miserable night of tossing and turning and body aches.

I then ordered a frame with wood slats on Amazon and I thickened a little bit my pillow (its adjustable memory foam). After that, sleeping on the side would be fine, except I turned on my back at some point and woke up with horrible lower back pain.

I went back to the store again. I spent 90 min going from the Sealy to the Casper. The Casper was weirdly fine on the side but too rigid on the back. The Sealy seemed weirdly fine on the back but too rigid on the side. She made me try a Hush Arctech3 which felt great, but it was 900$ more than what I spent. I can't afford. I inquired about a discounted return, but for the moment, they have no returns on that one.

She then suggested that, instead of swapping mattresses all the time, I could try an adjustable bed frame. The Casper Snow in the store was on such a frame, so she made me try it to see how it would feel on the mattress I already have. Yes, it felt good in the store, but I can't afford spending an extra 1000$.

So, I went back home again, more confused than ever.

I cannot buy something they don't have at that store, it is exchange only, no refunds. All the stores here work like this, and I tried several mattresses in a box before with no success, they all just feel the same and it's such a hassle. Order, open the thing, let it inflate, lay down 15 seconds on it to realize it's too firm, initiate a return, have the thing sitting in the middle of my living room for two week, start again. That's why I went in store, even if it meant being locked there.

So, at this point, I don't know what to do to have a full night of sleep.

I posted recently about y bad time finding the right mattress for me.

I have scoliosis, a herniated disc and weight 150 lbs. If I sleep on the side on a plush mattress, I'm fine. If I sleep on the side on anything else, I'm destroyed, if I sleep on the back on anything that has not the exact right firmness level, I'm destroyed. I usually do well in hotels. I did well on a foam children made for children in a friend's guest bedroom during a trip to France last month.

In the past years, I have been sleeping with a Kingsdown innerspring mattress. It was the softest they had in store, but I hated it from day one, it never broke in, after two hours, everything would hurt, even when sleeping on the side. I added a memory foam topper which would allow me to sleep on the side but not on the back, so if I would turn during the night, my night would be over. And the sheets would slip all the time, it was extremely annoying.

I recently purchased a heavily discounted end-of-line Casper Snow. From day 1, it felt like a marshmallow, no form of support whatsoever.

I went back to the store (I cannot return it, only exchange). The seller made me try several mattresses which were all too rigid or too soft, except maybe a Casper Original Hybrid and a medium firm Sealy Posturpedic. the seller also told me the issue was maybe my pillow.

On my previous thread, someone inquired about my bed frame. I was using a metal bed frame and the slats were indeed too far apart.

I swapped it with a platform bed I had in my guest bedroom and spent a very miserable night of tossing and turning and body aches.

I then ordered a frame with wood slats on Amazon and I thickened a little bit my pillow (its adjustable memory foam). After that, sleeping on the side would be fine, except I turned on my back at some point and woke up with horrible lower back pain.

I went back to the store again. I spent 90 min going from the Sealy to the Casper. The Casper was weirdly fine on the side but too rigid on the back. The Sealy seemed weirdly fine on the back but too rigid on the side. She made me try a Hush Arctech3 which felt great, but it was 900$ more than what I spent. I can't afford. I inquired about a discounted return, but for the moment, they have no returns on that one.

She then suggested that, instead of swapping mattresses all the time, I could try an adjustable bed frame. The Casper Snow in the store was on such a frame, so she made me try it to see how it would feel on the mattress I already have. Yes, it felt good in the store, but I can't afford spending an extra 1000$.

So, I went back home again, more confused than ever.

I cannot buy something they don't have at that store, it is exchange only, no refunds. All the stores here work like this, and I tried several mattresses in a box before with no success, they all just feel the same and it's such a hassle. Order, open the thing, let it inflate, lay down 15 seconds on it to realize it's too firm, initiate a return, have the thing sitting in the middle of my living room for two week, start again. That's why I went in store, even if it meant being locked there.

So, at this point, I don't know what to do to have a full night of sleep.

It's a quiet weekend, the weather is not good, only 50% of the rooms are sold. Unusual for a June weekend.

It seems it's in circumstances like this one that unpredictability can unfold.

First guests. They have a local address. The man is covered with tattoos, a bottle of cheap wine and a 6 pack of cheap beer in his hands. The lady looks like she could be working in the Red Light district of Amsterdam or that she likes Kim Kardashian's make up trends. They look like Friday or Saturday night jacuzzi bath people. They did book our most expensive suite a third party, except this suite does NOT have a Jacuzzi bath. They come back to the desk a few minutes after. They indeed wanted a jacuzzi bath, so I downgraded them to a less expensive suite, with no refund.

Second room, they are four people, all with a bovine look in the eyes, they look like they would been from an episode of Cops showing a dysfunctional family in a difficult neighborhood. Since they arrived, they have been wandering aimlessly and slowly around the lobby. One of them, a woman in her twenties, covered in tattoos, green hair, is having not a speaker phone conversation, but a speaker TABLET conversation. That's good, with a screen large, not only can everyone in the lobby hear the conversation, but we can also see from far away how the other person looks.

Third room, an older lady arrives at the desk, stern look, she prompts: "OK, so we booked connecting rooms!"

"That would be surprising, madam, we don't have connecting rooms anymore. Under which name is it?"

She roars her name and roars that non-connecting rooms would be unpractical with young children and that "they" told them otherwise on the phone. I go look quickly their original reservation in our email inbox. Someone inquired about rooms BESIDE each other, and we answered to them it would be possible if they select our standard rooms. While she was completing the registration card, her husband did like so many other husbands with possibly some ADHD issues does. He starts wandering around. And the lady starts panicking when she sees the field on the registration card for the vehicle information: "Robeeeeeeeeeeeert come back HERE. You are useless over there! What car do have?" It seems to be typical of a lot of men with an adolescent brain, they leave all the organisation and administrative stuff to the wife, they want no part in it so they just let the wives deal with all of that.

The flow of check-ins is interrupted by someone who phones to confirm we have his reservation. "Did you receive a confirmation email?" "Yes" "Then, we have your reservation. Goodbye"

Every weekend, there is an astonishing number of people who aren't sure they have a reservation, and they always want to get reassurance at peak check-in time, when we are the most busy.

Next check-in. I can't find their reservation with the name they are providing. I ask for a confirmation number. Her phone has no more battery. An idea suddenly sparks in her mind. "Could it be under the name of...."? Yes. It was the name of her daughter, who used her third party reservation account the other day and changed all the information.

Then, she has to go out to get her vehicle information, and her friend starts bombarding me with questions about the hotel that I will have to repeat once again when the lady will come back from the parking lot.

The flow of check-in is interrupted once again by the phone. One of the dreaded weekend calls I was talking about earlier about jacuzzi rooms. So, our last jacuzzi room is now sold.

Nothing major has happened yet, but just a series of annoyances but with quite a high concentration. I just FEEL like more is going to happen. There is a weather alert for possible severe thunderstorms. Will there be another form of thunderstorm inside the hotel?

Edit: someone just asked if we could fill their ice bucket (made of plastic) with boiling water. Answer: NO!

Edit: the tattooed jacuzzi bath guy with the alcohol tried to get a key for another room than his

Edit: I found a soiled diaper abandoned in the pool area

Edit: a guest thought he found a bed bug. I made him forward the picture to us, changed him room. After examining the picture, I don't know what it is exactly but I don't believe it's a bed bug

Edit: one of the jacuzzi baths had a mind of its own and wouldn't shut down, I had to turn off the breaker.

I haven't posted here in a while as April and May have been quiet, but the hotel has been doing very well on weekends, so inevitably, this comes with potential tales.

So, third tale that I'm posting tonight.

A few weekends ago, we only had one room left. It gets sold on one of the third party. The guest sends a message, simply saying: "late check-out".

I inform the guest that there is a fee to stay after 11, and that by paying the fee, she has until 2 pm to leave.

She replies instantly with a karenesque message, affirming that ALL other hotels offer free late check-outs and that she travels everywhere and has never seen anything like this.

Whatever. I don't reply. When my shift ended at 11, she wasn't there yet.

Now, we have a staffing issue for weekend nights. Two years ago, we fired the person who was doing it. He was consistently late or would randomly not show up. We have been unable to find any suitable replacement. For a while, my boss did those weekends. Then, a friend of the boss was hired. He is an immigrant from the same country where boss was born. He doesn't speak any of the official languages. So, he is in charge of the cleaning, preparing the breakfast and, well, being alive. But he doesn't take any payments, doesn't know how the software works, doesn't take any walkins, etc. For people checking-in after I'm gone, payments have to be taken in advance and he only hands out the keys.

It is.... not an ideal situation. But, well, I worked in other hotels where there wasn't 24h front desk, so, at least, there's a staff member present in the building.

So. I leave that night, it's my two days off, I come back to work. I see that that guest sent out several other messages through the third party message centre asking a free late check-out because she arrived late, they drove several hours, they were tired, every other hotel offers free late check-out, etc. There were like seven messages.

Then, I look at the reviews. She left a long one. She starts off by saying the employee could not communicate verbally and would only nod his head and point his fingers in direction of the hallway to whatever she was saying. It's probably true. Then, she complained that some daylight entered the room despite the curtains when the day came and that she travels a lot and has never seen such a horrible hotel, that it isn't worth the very high price she paid (150$ for one of our more upscale rooms) etc etc

Ok. I'm glad I wasn't there when she checked-in.

Then, once I'm done catching up with the emails, I go look in the complaints folder in our inbox to see if there has been any new complaints in the past days.

There is one. From the guest who was in the room next to that lady. Apparently, they moved furniture around all night long, loud shrieking in the room and on the balcony all night until the sun came out, etc. The poor guest apparently tried to come down to the front desk for help, but couldn't find my uni lingual coworker who was probably in the kitchen or in the laundry room and didn't bring the cordless phone with him because, anyway, he wouldn't be able to understand what people are saying.

Damn. So, I go look in her file. We had to refund her night and offer her a credit for a next stay free of charge.

I unfortunately don't know if the problematic lady stayed in the room free of charge after 11.

We have this guest who came twice in the past. When he checked-in earlier this week, he required the room beside the one he had the previous time. He didn't like the water flow of the shower, but he wanted to be on that floor on that side of the hotel (not facing the street). So, he wanted to try out the room beside to see if the water flow would be better.

It was available, so I granted his request.

He came back down after saying he would like to book that specific room once a week every week until autumn, but he didn't like our cancellation policy and would like to know if we could waive the cancellation policy because he would be coming regularly.

Answer: No.

I also explained to him we cannot guarantee a specific room, only the room type. I explained to him that, on some of the dates, all the standard rooms are sold out. He would have to be in another type of room and that, throughout the summer, there will be different rate periods.

The rates are changing next week, then will go up in July, even higher for the last two weeks of July and the first two weeks of August, then it will lower a little bit, but we are not coming back to the current rate until September.

He asked if he could get a flat rate independently of the room type and the date.

Answer: No.

"But if I go to this other popular hotel in the area, the prices don't vary that much!"

"It is what it is"

*Not true, I went to look after, their rates are increasing even more than ours in July*

"Can you ask someone? Is there someone you can talk to? Is there a long term deal possible?"

Answer: "Summer is the busiest period of the year. You will have corporate rate, the lowest rate possible. It doesn't go lower than that, but yes, the corporate rate will be going up with the other rates during the summer."

"But don't you have people who come very week for several months?"

"Yes, they get the corporate rate"

Then, he asks about the difference between the standard rooms and the category above and inquires if it can be on the upper floor at the back of the hotel. I explain to him that these rooms have been renovated more recently, yes they can be on the upper floor etc etc

He asks for the room numbers corresponding to that type of room and goes in the hallway to see where they are located.

He comes back, says he wants to try one of them for the next week.

Ok, I book that for him, and I leave a note for dayshift saying he inquired about discounts etc etc

She tells me that he asked this morning to visit a room like the one he will be having next week. She went with him and he says he didn't like it because there were trees blocking a part of the view !?????

So, she went and showed him one of our King rooms. He didn't like the bathtub placement.

"He is quite picky, isn't he?" she told me.

So, well, he will be trying next week the room one category above the standard rooms and will then decide what he wants for the rest of the summer.

The only time the pool has shut down in three years of working here is because there was a water quality issue following a change in the brand of chlorine we used. The water was green and stinky. We ordered again the previous brand we were using and problem was solved.

That is quite a good uptime rate compared to a lot of hotels.

That's why I was quite surprised and in shock when I arrived to work for my shift at 3 pm and I saw scaffolds and ladders and tools and dust everywhere in the pool area.

Yup, management decided without warning any staff member (or guest) that they would be redoing the ceiling tiles today. The tiles were in quite a sad state, with mold, leaks, some slowly degrading in pieces etc. It was a much needed renovation. Tomorrow, once it's done, water is going to be emptied out and we will be receiving a new truck load of water to refill the pool.

Of course, even if it's a quiet period before the rush of the summer, everybody suddenly wanted to use the pool today.

First check-in, an older couple, I inform them that the pool is closed. "But we came only for the pool! We drove one hour to come here! Can we cancel?" So, even if usually, I have to go through management for any cancellation/discount/refund, I just cancelled their reservation and refunded them. "It's very upsetting" they said as they were going away with all their luggage.

A few workers did their check-in. They usually never use the pool. Suddenly, all of them wanted to use the pool. Sadness on their faces.

Then, this couple who booked a suite were very very upset. "We came specifically for the pool! We drove 30 minutes further away because you're the only ones in the area with an indoor pool! According to the terms and conditions you must provide the service, it wasn't written on the website." I told them I would contact management and would come back to them.

Management offered a full refund if they decided to leave now, even if it's an ooking dot Com reservation, or a sad 20$ discount if they decided to stay the night. They accepted the discount because there would be no other places to swim tonight close by anyways.

While I understand the frustration of not being warned ahead of the time of the closure, people coming to the hotel specifically for the pool baffles me.

In this part of this country, in pretty much every decently sized city, there is going to be a public pool where you can go for only a few bucks. And even if there isn't one in a smaller village, there is going to be a bigger city close by with such a public pool, where non residents can still have access for a reasonable extra fee.

These pools are huge, with a play area and separates lanes to swim, slides, diving boards, plenty of toys, they are well maintained with strict norms, life guards eetc.

A hotel pool can only, in my eyes, pale in comparaison except if it's maybe in a fancy hotel with their would be some novel design or something. But in a 3 star hotel like here... It's a pleasant bonus when you travel, but coming here specifically for THAT when you have access to something much better at home!? It's small. You can't really do swim laps. No lifeguards. Maintenance can vary greatly from one hotel to the other. I don't get it.

J'habite dans le secteur central et défavorisé d'une ville de taille moyenne, avec de l'itinérance visible qui est soudainement apparue après la pandémie - il n'y avait pas vraiment ça avant ici.

En l'espace de quelques mois, j'ai aperçu quand même à quelques reprises des gens couchés à des endroits inusités, et ne sachant pas trop s'ils font juste relaxer, dormir ou s'ils sont insconscients, j'appelle le 911.

L'automne passé, un homme étendu sur le trottoir devant chez moi, ne semble pas bouger. J'appelle le 911, deux voitures de police viennent rapidement, ils le réveillent et l'homme repart en marchant.

Cet hiver, au coin de ma rue, en revenant de travailler à minuit, le gars est étendu la face la première dans le banc de neige. J'appelle le 911. La répartitrice se met à me poser 54 questions - est ce qu'il respire est ce qu'il bouge est ce qu'il a l'air d'avoir consommé. J'en ai aucune idée, j'ose pas l'approcher, je ne sais pas comment il peut réagir! Une ambulance s'en vient Ben tranquillement. Ça leur prend quelques minutes à le réveiller, mais il finit par repartir de lui même.

Ce soir, en arrivant en voiture à la limite de la ville, genre vraiment à la limite, très peu de maisons, pas de lampadaires, je vois une forme au sol sur le trottoir. Wtf. Je fais demi tour, je reviens voir. 911 encore. La dame au téléphone me demande comment il est habillé. Aucune idée il fait noir noir. Le dude se lève tout d'un coup et se met à marcher. Elle me demande s'il a l'air toute là, comment il est habillé etc, me dit qu'une équipe est en route. Je poursuis mon chemin vers chez moi.

Et je me questionne si je fais la bonne chose. Je pourrais juste les laisser vivre leur vie et me mêler de mes affaires. Ou essayer de vérifier s'ils vont bien, mais j'ai peur qu'il y en ait un qui me fasse une psychose soudaine et pense que je viens l'attaquer ou de quoi de même. Ou je continue d'appeler les secours pour qu'ils viennent porter assistance au cas où la personne aurait fait une surdose, mais quand je les vois se remettre à marcher sans problèmes, ils doivent se sentir harcelés et j'ai l'impression de juste engorger le travail des policiers/ambulanciers pour rien...

Since about two months ago, we don't see anymore the phone numbers of guests who book through Expedia. The phone numbers now display as (111) 111-1111.

Does any one else experience the same thing? Is this a bug or a feature?

I'm a skinny 150 lbs guy with scoliosis.

For more than a decade, I slept on a mattress made by a small local manufacturer, a simple medium firm innerspring mattress with an Eurotop and it was fine. Also, when I go to hotels and Airbnb's, I sleep usually well and pain-free. I'm just back from France where I spent one week on a child mattress in my friend's guest bedroom and it was perfectly fine.

The nightmare at home began in 2021 when I had to change my old locally made Eurotop mattress.

-Cheap Zinus foam mattress bought on Amazon. It was okish once a memory foam topper was added to it, but still would give me frequent back pain that would wake me up.

-Plush Wayfair mattress: way too soft, horrible violent back pain, couldn't return it, resold it, went back to the Sinus

-Tuft n Needle horrible mattress: way too painfully rigid. They refunded me, made me keep it, it's now in the guest bedroom. Guests love it. Go figure.

-Zinus hybrid mattress that was allegedly medium firm. It was a brick. Even with a memory topper on top of it, it was a brick. Amazon refunded me, didn't take it back, I resold it.

At this point, I did all the mattress stores in my city, bought a big brand mattress that was way too soft. I couldn't return it, only exchange it.

Ended up almost forcefully (nothing else was working in the store) with a Kingsdown mattress that was the softest Kingsdown mattress of the collection, but still too rigid for me. Sleeping on the side, I would wake up in horrendous pain after two hours. I have added a topper and if I sleep on my side, I'm ok until 5-6 am, where the back pain starts, but if I turn on my back during the night, I will wake up with violent pain.

During Black Friday, I ordered a medium firm Silk n Snow. A brick. A mixture of granite and brick. Completely unusable. After some hassle and delays, they took it back.

I once again did all the mattress stores in a radius of 150 km radius and tried everything.

At my local Sleep Country, there was a heavy discount on a Casper Snow, $1000 CAD. Big mistake. That thing is waaaay too soft! Violent back pain that lasted for hours during the whole morning.

I'm going to exchange it but I'm locked in to what they offer at Sleep Country.

Any suggestions around that price or lower? What to look for? The firmness scale seems to mean nothing, it varies widely from one brand to the other. The softest Kinsgdown mattress is too rigid for me while a Casper that is allegedly medium first is way too soft.

How to properly test the mattress in store? Which mattress could reproduce the usual hotel or Airbnb experience? In Airbnbs, it often seems to be older mattresses on older box springs. It works well for me. Why would a mattress made for children work so well for me while so many popular brand mattresses don't work at all?

60 rooms, sold out evening.

People have been going in and out relentlessly every thirty seconds.

That means 120 ins and outs an hour. With 60 rooms, mathematically, it means EVERYONE is going in and out EVERY HOUR.

The front door makes a very annoying squeak every time it opens followed by a loud BANG.

On top of that, it seems that at least half the guests need to come to the front desk every time they pass in front of it. And a mystery for me is how they are able to manage their car and house keys on a daily basis.

So, a summary of my evening:

Squeak BANG squeak BANG "I lost my key card" squeak BANG squeak BANG "where is the ice machine" squeak BANG squeak BANG "I forgot my key in the room" squeak BANG squeak BANG "how do I bring ice from the ice machine to my room?" Squeak BANG squeak BANG "my key isn't working" "it's because it's your library card..." "Oh. Then I forgot my key in the room" squeak BANG squeak BANG "I need 7 extra pillows" SQUEAK BANG "I forgot my key in the room" Squeak Bang "At what time is breakfast again?" Squeak Bang Squeak Bang "I need salt" Squeak Bang

I have a giant headache.